Customer Experience Professional

Join one of Australia's Fastest Growing Modern Furniture Brands

At Life Interiors, we're passionate about making great design accessible to all. As one Australia's most rapidly expanding homeware and furniture brand, we're committed to delivering exceptional experiences-for both our customers and our team.

The role

We are seeking a proactive and customer-focused individual to join our team as a Customer Experience Professional. This role will emphasize building and maintaining strong, long-term relationships with our customers. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for ensuring customer satisfaction while fostering loyalty and trust.

What you'll be doing:

• Customer Relationship Management: Develop and maintain strong, lasting relationships with customers to enhance their experience with the company. Ensure customers feel valued, heard, and well-supported throughout their journey.
• Issue Resolution: Act as the primary point of contact for customer inquiries, concerns, or issues. Respond promptly and effectively to ensure customer satisfaction.
• Proactive Outreach: Reach out to existing customers to ensure continued satisfaction, gather feedback, and identify opportunities for improvements in products or services.
• Customer Retention: Implement strategies and best practices to drive customer retention, resolve complaints effectively, and maximize overall satisfaction.
• Customer Education: Provide clear and concise information about products or services ensuring customers understand all offerings and are equipped to make informed decisions.
• Feedback Collection: Collect and analyze customer feedback to identify trends, needs, and areas for improvement, collaborate with other departments to address concerns.
• Cross-functional Collaboration: Work closely with sales, marketing, and product teams to ensure customers' needs are met and that customer feedback is communicated effectively to relevant teams.
• Reporting and Documentation: Maintain accurate records of customer interactions, transactions, and feedback using CRM tools or customer service platforms.
• Customer Retention: Implement strategies and best practices to drive customer retention, resolve complaints effectively, and maximize overall satisfaction.

What we are looking for:

• Proven experience in customer service, relationship management, or a similar role.
• Excellent communication skills (both verbal and written).
• Strong interpersonal skills with an ability to build rapport with customers and internal teams.
• Ability to handle difficult or sensitive situations with tact and professionalism.
• Problem-solving skills and the ability to think critically and creatively.
• Familiarity with CRM systems and other customer service software is preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High level of empathy and emotional intelligence to relate to customer needs and concerns.

What we are looking for:

• Minimum of 5 years of experience working as a Customer Service Representative (International Voice Account)
• Previous experience in a customer-facing role within [industry, e.g., technology, retail, finance].
• Experience with customer satisfaction and retention strategies.
• A passion for delivering exceptional customer experiences.
• Team Leader, Subject Matter Expert and/or Senior QA experience highly regarded
• EXCELLENT English communication skills (oral and written)
• Excellent Computer Skills and ability to navigate complex ERP systems
• Attention to Detail is a must
• Dedicated and quiet work space at home
• Own equipment (at least i3 with 2.0GHz)
• Headset with Noise Cancellation feature
• No babysitting during work-hours (exceptions at times allowed)
• Willing to work in a FULL-TIME POSITION (no part-time job available)
• Must be residing in the Philippines.

What We Offer

• 13th-month performance based bonus
• Annual performance based salary increase
• HMO for you + 1 Free Dependent after 6 months
• 10 days Vacation Leave
• 5 days Sick Leave
• 3 days extra PTO (holiday seasons)
• 8 hours; Fixed Morning Shift
• Permanent Work From Home Setup
• Salary: 35,000-40,000

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Pay raise
• Work from home

Work Location: Remote