Customer Experience Manager

1 day ago

Work from Home, Philippines Citiside Property Management Full time ₱40,000 - ₱60,000 per year

We are seeking a dedicated Customer Experience Manager to own and improve the entire customer journey. Your primary mission is to ensure every interaction a customer has with our brand—from first touch to ongoing support—is positive, seamless, and consistent.

Core Responsibilities

  • Journey Oversight: Be the expert on how customers move through our ecosystem. Identify and map all customer touchpoints.
  • Feedback Loop: Actively collect, analyze, and report on customer feedback (surveys, reviews, etc.) to find out what is working and what is causing frustration.
  • Improvement Driver: Lead simple, fast projects to fix common pain points and make the customer journey smoother.
  • Internal Alignment: Work with different teams (like Support, Sales, and Product) to make sure they all understand and support a great customer experience.
  • Measure Success: Track simple metrics (like satisfaction scores) to show how the customer experience is improving over time.

Key Requirements

  • Passion for understanding and advocating for the customer.
  • Strong organizational skills and an eye for detail.
  • Good communication skills to work well with internal teams.
  • Experience analyzing feedback or customer data is a plus.

WARNINGS

  • NO TEMPORARY workers.

  • Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST

  • We terminate immediately due to these violations.

  • NO working for another company at the same time.

  • NO hiring subs to do what we hired you to do.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

  • Trust.

  • Transparency.

  • Go Getter.

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