Customer Experience Operations Analyst

3 days ago

Work from Home, Philippines Thrive Technologies Inc. Full time ₱1,920,000 - ₱2,400,000 per year

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Rate: $8/hr and earn up to PHP 80,000+/month

Schedule: Monday - Friday: 9:00 am - 5:30 pm US/EMEA Timezone

Customer Experience Operations Analyst (On-Site Cyber Sigma, Taguig)

Job Description

The Customer Experience Operations Analyst plays a pivotal role in ensuring a seamless and efficient experience for our customers by managing key operational and administrative functions that support customer success. This individual will oversee customer requests related to software licensing, support portal onboarding, managing updates on software bug releases, and other backend customer experience operations.

This role bridges internal teams—such as Customer Experience, Support, Product, Sales, Finance, and IT—to ensure that customer needs are handled quickly, accurately, and consistently. The Analyst will be responsible for maintaining operational workflows, identifying areas for process improvement, and ensuring that systems and tools supporting customer engagement are optimized for efficiency and scalability.

The ideal candidate thrives in a fast-paced, customer-focused environment and brings a combination of operational excellence, analytical skills, and process discipline.

Must Have Qualification:

  • 2+ years of experience in customer operations, business operations, support administration, or a related function
  • Strong understanding of customer lifecycle processes (onboarding, renewals, licensing, etc.)
  • Experience managing software license provisioning and customer access management (e.g., support portals, account setups)
  • Exceptional attention to detail and ability to manage multiple concurrent requests with accuracy
  • Strong communication skills, both written and verbal, with a focus on clarity and professionalism
  • Familiarity with CRM or ticketing systems (Salesforce and Zendesk a plus)
  • Proven ability to collaborate across departments and maintain strong internal stakeholder relationships
  • Analytical mindset with the ability to use data to drive improvements in efficiency and customer satisfaction
  • Excellent written/spoken English, clear documentation habits, 3–4 hours overlap with GTM regions, secure access, reliable connectivity, and comfortability working in a playbook culture

Nice to Have Qualifications:

  • Experience in SaaS or software licensing operations
  • Knowledge of subscription management systems
  • Familiarity with customer success platforms and support portals
  • Experience with process automation or workflow tools (e.g., Zapier, Jira, ServiceNow workflows)
  • Understanding of ITIL or service management principles
  • Background in data analytics or reporting, including comfort with dashboards and KPIs

Job Type: Full-time

Pay: Php465.34 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Work Location: Remote

  • Payroll & HR/Operations Assistant

    1 day ago

    Work from Home, Philippines Serenity Operations Services Full time ₱384,000 - ₱528,000 per year

    Job Title: Payroll & HR/Operations AssistantCompany: Serenity Operations Services (SOS)Location: Remote (Philippines-based preferred)Job Type: Full-Time | Salary: $600 – $800 / monthAbout UsSerenity Operations Services (SOS) is a fast-growing company that supports clients across multiple industries. We value accuracy, professionalism, and teamwork. We are...

  • URGENT: Customer Experience

    3 days ago

    Work from Home, Philippines Workstaff360 Full time $32,000 per year

    DescriptionHandle last-minute scheduling changes and cancellations by coordinating alternatives, rebooking, and offering solutions to prevent lost business.Resolve customer complaints with empathy, professionalism, and a customer-first mindset, ensuring every interaction strengthens trust and loyalty.Proactively identify opportunities to retain clients...

  • Data Operations Analyst

    1 week ago

    Work from Home, Philippines Next Degree Products Full time ₱25,000 - ₱50,000 per year

    Data Operations AnalystLocation: RemoteEmployment Type: Full TimeAre you ready to do meaningful work, grow with a high-performing team, and make a real impact? We're looking for driven individuals who want more than just a job — they want to be part of something bigger. If you're someone who takes initiative, values excellence, and is ready to level up,...

  • Payroll Operations Analyst

    1 week ago

    Work from Home, Philippines Strategix Offshore Solutions Full time ₱600,000 - ₱800,000 per year

    Work Setup: RemoteSchedule: TBAOverviewWe are seeking a highly detail-oriented and systems-savvy Payroll Operations Analyst to support end-to-end payroll and invoicing operations. This role is ideal for someone with strong Excel and data manipulation skills who enjoys making processes efficient and accurate. You'll work closely with client payroll data,...

  • Customer Experience Representative

    1 day ago

    Work from Home, Philippines Centro Full time ₱25,000 - ₱40,000 per year

    We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine). Our...

  • Business Operations, Senior Analyst- Philippines

    1 week ago

    Work from Home, Philippines Salesforce Full time ₱1,500,000 - ₱3,000,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Experience Professional

    1 week ago

    Work from Home, Philippines Life Interiors Full time ₱35,000 - ₱40,000 per year

    Join one of Australia's Fastest Growing Modern Furniture BrandsAt Life Interiors, we're passionate about making great design accessible to all. As one Australia's most rapidly expanding homeware and furniture brand, we're committed to delivering exceptional experiences-for both our customers and our team.The roleWe are seeking a proactive and...

  • Customer Experience Manager

    1 day ago

    Work from Home, Philippines Citiside Property Management Full time ₱40,000 - ₱60,000 per year

    We are seeking a dedicated Customer Experience Manager to own and improve the entire customer journey. Your primary mission is to ensure every interaction a customer has with our brand—from first touch to ongoing support—is positive, seamless, and consistent.Core ResponsibilitiesJourney Oversight: Be the expert on how customers move through our...

  • GRC Analyst

    1 day ago

    Work from Home, Philippines Kobalt Security Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    About Us: At , our mission is to solve cybersecurity for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we...

  • Customer Service and Operations

    1 day ago

    Work from Home, Philippines REGARDS Full time ₱70,200 - ₱87,600 per year

    OPERATIONS COORDINATOR – FULL TIME (REMOTE)READ FULL POST BEFORE APPLYING – APPLICATIONS WITHOUT A VIDEO WILL NOT BE CONSIDEREDWe're looking for a smart, articulate, and detail-oriented Operations Coordinator to join our team. This role is key to ensuring smooth order processing, clear communication, and exceptional service to both suppliers and...