MSP - Senior Systems Engineer / Technical lead

4 days ago

Taguig, National Capital Region, Philippines Easy I.T. Group Pty Ltd Full time ₱1,500,000 - ₱3,000,000 per year

Location: Remote - work from home

Hours: Mon–Fri, 8:30am–5:30pm (Australian Eastern Time), with a 1-hour lunch break

Type: Full-time

About Us

We're a fast-growing Australian Managed Service Provider supporting small–to–mid-sized businesses. We deliver modern workplace, cloud, security, and networking solutions with a strong focus on Microsoft 365 and Azure.

The Role

We're looking for a client-facing Senior Systems Engineer / Technical lead to lead complex escalations and deliver cloud and on-prem projects. You'll own Microsoft 365/Azure environments, strengthen security posture, and mentor our service desk while driving improvements in reliability and user experience.

What You'll Do
  • Own client environments: Manage Microsoft 365, Azure (including Azure Virtual Desktop), and on-prem infrastructure (Windows Server, AD/GPO).
  • Networking: Administer local networks including firewalls (SonicWall), switches, and Wi-Fi (Ubiquiti/UniFi).
  • Escalations: Act as the senior escalation point for Office/Microsoft 365 and general IT issues from our helpdesk.
  • Projects & migrations: Plan and deliver Microsoft 365/Azure deployments, AVD builds, tenant-to-tenant moves, email/domain migrations, and server/network upgrades.
  • Security & compliance: Implement Conditional Access, Intune/Endpoint Manager, Microsoft Defender (ATP), and email authentication (SPF, DKIM, DMARC). Work with security standards such as essentials 8 and smb 1001.
  • Automation & documentation: Script with PowerShell, create runbooks, improve processes, and maintain high-quality technical/customer documentation.
  • Client communication: Translate technical concepts into clear business language and build trusted relationships with stakeholders.
What You'll Bring (Required)
  • Microsoft 365 expert: SharePoint, Teams, OneDrive, Exchange Online, Power Automate (Flow) and related services.
  • Security & device management: Microsoft Defender (ATP), Intune/Endpoint Manager, Conditional Access/Entra ID. Experience with security frameworks such as CIS, essentials 8 or smb 1001
  • Azure experience: Azure IaaS/VMs and Azure Virtual Desktop (AVD) design/operations.
  • Email security: Hands-on setup of SPF, DKIM, and DMARC.
  • Windows Server & AD: Group Policy, DNS/DHCP, and identity fundamentals.
  • Networking: Switching/VLANs, Wi-Fi (Ubiquiti/UniFi), and SonicWall firewall administration.
  • Communication: Excellent written and spoken English; comfortable leading client calls and documenting solutions.
Nice to Have
  • PowerShell automation for M365/Azure/Entra tasks.
  • Exchange hybrid experience.
  • Backup/DR in Microsoft/Azure ecosystems.
  • ITIL-aligned service management in an MSP.
  • Exposure to other firewalls.
Certifications (Preferred, not required)
  • Microsoft: MS-102, SC-300, AZ-104, AZ-140.
  • SonicWall (e.g., CSSA) and/or Ubiquiti (UEWA).
How We'll Measure Success
  • Reduced escalations through robust standards and automation.
  • On-time, in-scope delivery of migrations and projects.
  • Improved security posture (MFA/CA coverage, device compliance, Defender baselines).
  • Clear, proactive client communication and high CSAT.
How to Apply

Send your CV (and a short note on a recent M365/Azure project you led) to . If selected, we'll schedule an initial conversation during AET business hours.

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