Vendor Program Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here

This is a Full-Time position. We operate 100% remotely.

About Your New Role

As the Vendor Program Manager, you will own and grow our strategic relationships with leading telco and networking vendors such as Meraki, Fortinet, Versa, and Cato. Your mission is to build a world-class vendor program that optimizes procurement, strengthens partnerships, and aligns services with customer and business needs. You will collaborate closely with engineering, operations, sales, and finance teams to deliver scalable solutions that enhance our managed services portfolio and drive competitive advantage.

Key Responsibilities

• Vendor Relationship Management
  
  Build and manage deep partnerships with core telco vendors (Meraki, Fortinet, Versa, Cato) and distributors (e.g., Ingram Micro, Arrow) to drive service growth, joint enablement, and procurement efficiency.
• Contract & Commercial Management
  
  Negotiate agreements, SLAs, and pricing structures to maximize business value while ensuring competitive positioning and profitability.
• Program Development & Lifecycle Ownership
  
  Oversee vendor-aligned service offerings across SD-WAN, SASE, networking, UCaaS, and cloud solutions—owning roadmap, launch, and optimization.
• Cross-Functional Enablement
  
  Partner with engineering, finance, operations, and sales to design scalable frameworks, pricing models, SOPs, and go-to-market strategies.
• Performance & Governance
  
  Lead vendor scorecards, KPIs, and quarterly business reviews (QBRs) to measure vendor performance, track service reliability, and identify risks/opportunities.
• Risk & Compliance
  
  Manage technology, supply chain, and regulatory risks while ensuring compliance with vendor security standards and audit requirements.
• Customer Experience Advocacy
  
  Champion a customer-first approach by improving service reliability, addressing escalations, and integrating feedback into vendor program improvements.

What You'll Need for Success

• Direct experience managing telco vendor programs with Meraki, Fortinet, Versa, and Cato.
• Strong background in vendor and distributor negotiations, contract management, and SLAs.
• Proven success in building and scaling vendor-aligned managed services programs.
• Familiarity with SD-WAN, SASE, UCaaS, cloud platforms, and networking solutions.
• Financial acumen to manage pricing models, budgets, and cost optimization.
• Strong track record of vendor governance through KPIs, scorecards, and QBRs.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to collaborate effectively across Sales, Engineering, Operations, Finance, and Marketing.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team