Operations Director, Property Management

Operations Director, Property Management

Job ID

242668

Posted

10-Oct-2025

Role type

Full-time

Areas of Interest

Building Management, Property Management

Location(s)

Makati City - National Capital Region - Philippines

The role is diverse, challenging and provides a unique career and professional development opportunity for the incumbent. The Head of Operations fulfils a key role in the Property Management business as follows:

Provide leadership and management on internal business operations of the Property Management business in the Philippines

Drives performance management and talent development / acquisition programs to support service delivery growth

Manage the Transition of Assets, ensuring establishment, handover, documentation, hiring, billing, SOP establishment, and operational requirement for service delivery

Leads the overall delivery of service excellence program

Provides leadership and management support to the Head of Property Management for ensuring financial projections and performance are met

Creates governance and processes in collaboration with the team, ensure contracts are in place to standards and process followed professionally to standards and requirements

Development, education/enablement, and implementation of standard operating procedures based on the Global Standards platform, Localized Market / Industry Standards and upkeep of SOP's and documentation on the web/sharepoint or other vehicles.

Work closely with the Property Management Leadership team to prepare and institutionalize Risk Registry Review, monitoring, and supported; ensuring standards are in place

Collaboration with Shared Services in supporting the broader operations of Property Management (HR, IT, L&D, Risk, Compliance, Finance, Legal etc)

Oversees an audit and process improvement program on an ongoing basis

Roll out and manage the implementation of systems / IT that add value to our teams and clients

Supporting training which underpins Global Standards and ensuring all teams follow the localized global standards, compliance and risk management

Drive the operating performance and standards of delivery of the onsite teams

Client and Stakeholders Relationship Management:

Build and maintain effective working relationships with all members of Property Management without compromising independence and integrity of service delivery

Develop effective working relationships with Shared Services / Platform / National Leadership in order to leverage resources and to support corporate initiatives in compliance, training and risk management

Support business leaders in demonstrating Property Management business operations capability in new business opportunities

Maintain effective relationships with external clients (client care & key developer relationships) through delivery of advisory engagement, aligned compliance, SOP, and risk management initiatives

Experience

Senior level PM delivery experience

More than 10 years of relevant experience in the property management industry

At least 3 relevant years on P&L experience (even only exposure / involvement; not necessarily owning)

Required Skills and Knowledge

Ability to work independently and remain task focused

Superior attention to detail and organizational skills

Mature interpersonal skills demonstrating an ability to build and maintain relationships

Excellent written and oral presentation skills

Best practice initiatives

Creative ability

Open to domestic travel

Qualifications

Tertiary qualification in a property related discipline, accounting, compliance or law

Master's in business administration is a plus

Completion of intermediate to advance training in Microsoft packages particularly Word, Excel and Outlook. PowerPoint intermediate competency would be advantageous.