E-Commerce Specialist
4 hours ago
WHO WE ARE?
At Equilibrium Intertrade Corporation, we are committed to being CUSTOMER CENTRIC, valuing our customers both inside and outside the organization. Our PASSION FOR INNOVATION drives us to continually learn and adapt, as we believe that to lead in our industry, we must never stop exploring new ideas. We stand resilient and steadfast, embodying a WINNING SPIRIT that thrives amid challenges, fully committed to the growth of the coffee industry. Our COLLABORATIVE nature allows us to engage with a diverse community—Farmers, Baristas, small business owners, and representatives from coffee chains—treating each individual with the respect and attentiveness they deserve, united by shared goals and values. Our commitment to SUSTAINABILITY makes us future-friendly, as we diligently practice environmentally responsible initiatives.
Above all, we take pride in being Equilibrium, a work environment where people can shine, speak up, and bring out the best in themselves and support one another like FAMILY.
Are you one of us? If you are, then JOIN US
We are HIRING:
E-commerce Accounts Specialist
Job Summary:
- Manage and develop relationships with e-commerce dealers and online retail partners (PandaMart, GrabMart, LazMall and etc.)
- Drive sales performance by implementing strategic account plans, pricing strategies, and promotional campaigns.
- Monitor account performance and analyze data to identify growth opportunities.
- Ensure compliance with contractual agreements, MAP policies, and brand guidelines.
- Collaborate with marketing and product teams to optimize product listings, descriptions, and images for higher conversion rates.
- Monitor competitors and market trends to improve online positioning and pricing.
- Ensure consistency in branding and messaging across all online platforms.
- Work cross-functionally with logistics, customer service, and finance to ensure smooth order processing, inventory management, and fulfillment.
- Resolve account issues, disputes, and claims in a timely and professional manner.
- Track and report key performance metrics, sales forecasts, and ROI on promotional activities.
- Collaborate with digital marketing teams to execute paid advertising, SEO, and other online marketing strategies.
- Plan and coordinate seasonal promotions, deals, and campaigns with ecommerce partners.
- Leverage data analytics and customer insights to refine marketing approaches.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 3-5 years of experience in account management, online retail, or sales.
- Strong knowledge of major e-commerce platforms and marketplaces
- Proficiency in data analysis, sales forecasting, and reporting tools
- Strong communication, negotiation, and problem-solving skills.
- Ability to multitask, work independently, and adapt in a fast-paced digital environment.
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- On-site parking
- Promotion to permanent employee
Work Location: In person
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