E-Commerce Assistant

1 week ago

Ayala Alabang, National Capital Region, Philippines Art Vision Full time ₱360,000 - ₱600,000 per year

Work Location: Onsite – Alabang, Muntinlupa

Employer: Art Vision (on behalf of our Australian client, The Australian Natural Soap Company)

Industry: eCommerce Fashion, Beauty, Health & Wellness

About the Role

Art Vision is proud to partner with The Australian Natural Soap Company (ANSC) – a premium, eco-conscious brand known for its handmade soaps and skincare crafted from 100% natural Australian ingredients.

We are seeking a passionate and customer-focused Ecommerce Customer Service Specialist to join our growing team in Alabang. This is an exciting opportunity to work with a trusted Australian brand while enjoying the benefits of local, daytime work hours — no graveyard shifts

As part of our team, you'll provide world-class customer support, manage eCommerce customer service channels, and learn how to work with digital marketing platforms like Facebook, TikTok, Instagram, YouTube, and email marketing.

Key Responsibilities

  • Deliver friendly, timely, and professional support to customers via email, chat, and social media.
  • Manage online orders, returns, and product listings on the Shopify commerce platform,
  • Ensure accurate and engaging product content, images, and pricing across channels.
  • Collaborate with the marketing team to enhance customer experience and brand consistency.
  • Learn to upload and manage Facebook advertisements and assist in social campaign coordination.
  • Engage with customers across TikTok, Instagram, YouTube, and through email marketing.
  • Track, analyze, and report on customer feedback to support continuous improvement.
  • Represent The Australian Natural Soap Company as a premium, sustainable, and ethical brand in every interaction.

About You

  • At least 2 years' experience in eCommerce customer service, ideally in fashion, beauty, health, or wellness.
  • Experience with platforms such as Shopify, Shopee, or Lazada.
  • Excellent English communication skills (both written and verbal).
  • Passionate about natural products, sustainability, and providing a premium customer experience.
  • Eager to learn and develop skills in digital marketing (Facebook Ads, TikTok, Instagram, YouTube, email campaigns).
  • Detail-oriented, organized, and proactive with a positive, team-oriented mindset.
  • Working with Australian Clients in your previous role and advantage.

Why Join Us

  • Be part of a premium Australian brand that champions sustainability and quality.
  • Work onsite in Alabang with a dynamic and supportive local team.
  • No graveyard shifts - Monday-Friday 6am-3pm – enjoy a healthy work-life balance.
  • Learn new eCommerce and digital marketing skills.
  • Excellent opportunity for career growth with a global client.
  • Be part of something meaningful and exciting with Art Vision
  • HMO upon regulisation.
  • In office mentorship, support and guidance and support-PLEASE ONLY APPLY IF CAREER GROWTH is important to you.

Ready to grow with us?

Join our team at Art Vision and be part of something that's making a real impact – both locally and globally.

Apply now and help us bring the best of natural Australian skincare to the world

Job Types: Full-time, Permanent, OJT (On the job training)

Pay: Php30, Php35,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Salary Expectation?
  • Have you worked with English speaking eCommerce Clients?

Language:

  • Natural English (Preferred)

Location:

  • Alabang (Preferred)

Work Location: In person

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