Customer Service Specialist
4 days ago
Work Set Up:
Onsite | BGC, Taguig City
The successful candidates will provide excellent voice and written support to customers, ensuring high-quality service and resolution for travel-related inquiries.
Key Responsibilities
- Handle customer inquiries and requests through voice and written channels.
- Provide accurate information and effective solutions.
- Maintain professionalism and empathy in all interactions.
- Meet performance metrics in quality, efficiency, and customer satisfaction.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications
- Minimum of
1 year of BPO experience
is required. - Strong
English communication skills (C1 Level)
in both written and verbal forms. - Must be willing to work
on-site
in Taguig City.
Educational attainment:
- Bachelor's degree holder
, or - Senior High School graduate
, or - High School graduate (old curriculum)
- Amenable to shifting schedules as required by the account.
-
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