Customer Care Specialist

3 hours ago

Taguig, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a dedicated and personable Customer Care Specialist to join our team at MM Royalcare Marketing Services Inc.'. This full-time role is based in Taguig City Metro Manila, and will involve providing exceptional customer service support to our clients. As a Customer Care Specialist, you will be the first point of contact for our customers, responsible for addressing their queries and ensuring their satisfaction.

What you'll be doing

  • Handling inbound customer calls and responding to customer inquiries, complaints, and feedback
  • Providing accurate and timely information to customers regarding our products and services
  • Resolving customer issues efficiently and effectively, while maintaining a high level of professionalism
  • Documenting and following up on customer interactions to ensure a seamless experience
  • Identifying opportunities to enhance customer satisfaction and suggest improvements to processes and procedures
  • Collaborating with cross-functional teams to address customer concerns and implement solutions

What we're looking for

  • At least 1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry
  • Excellent communication and interpersonal skills, with the ability to effectively listen, empathize, and provide solutions to customers
  • Strong problem-solving and critical thinking skills, with the ability to think quickly and make decisions under pressure
  • Proficiency in using computer systems and customer relationship management (CRM) software
  • A positive, friendly, and customer-centric attitude, with a genuine desire to deliver exceptional service
  • Fluency in English, both written and spoken

What we offer

  • Competitive salary and incentive-based commission structure
  • Comprehensive benefits package, including health insurance, life insurance, and retirement plan
  • Opportunities for career growth and development within the company
  • Supportive and collaborative work environment with a focus on work-life balance
  • Regular training and development programs to enhance your skills and knowledge

About us

MM Royalcare Marketing Services Inc.' is a leading provider of marketing and customer service solutions. Our mission is to deliver exceptional experiences for our clients and their customers. With a strong focus on innovation and customer satisfaction, we have established a reputation for excellence in the industry. Join our dynamic team and be a part of our continued success.

Apply now for the Customer Care Specialist | BGC role and become a valuable member of our growing organisation.

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