Customer Service Representative

7 days ago

Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time

Essential Duties

  • Processing of all Order type and for all Channels
  • Provide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.
  • Ensure the customer has a good experience of Canon through their contact
  • Own the end-to-end Order Management Process
  • Check and ensure quote is complete, accurate and in accordance with the paperwork submitted by the customer or sales prior to creation and booking order
  • Maintain customer records.
  • Amendments in customer terms of payment and customer group
  • Creates Sales orders based on its order type.
  • Provide vendor with items, promotions or inventory qty to upload.
  • Overall order management and reconciliation
  • Process Returns and Refunds
  • Manages customer queries and liaise with different parties

Qualifications

·       Minimum of 3 years relevant professional experience

·       Specialist Knowledge: product and solutions knowledge to understand implications for order process

·       Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.

·       Bachelor's Degree holder in any business-related discipline

·       Highly customer focused and delivery oriented.

·       Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations.

·       Excellent organisation and planning skills

·       Attention to detail and quality conscious.

·       Amenable to work onsite (McKinley Hill, Taguig) and on a dayshift schedule (8:30 AM - 5:30 PM)

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