Workforce Manager
6 hours ago
Nature Of the Account: Support and Leadership
Start Date: ASAP
Work Arrangement: 100% Onsite | Cebu
Shift Schedule | Rest Days: Business hours
Educational Requirement: College Graduate
Work Experience:
- At least 5 to 7 years relevant experience
- At least 2 years of supervisory experience
- Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
- Report and dashboards creation
Requirements:
- Good working knowledge of computers, i.e., MS Office. Above-average MS Excel knowledge is required.
- Excellent verbal & written communication & presentation skills
- Good interpersonal & people management skills with a good problem-solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- WFM Tool Competency (IEX, eWFM, etc.)
- RTA/MIS experience is advantageous.
- Can work with minimal supervision and has initiative.
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