Onboarding Manager

1 week ago

Mandaue City, Central Visayas, Philippines Access Care Proactive Health Full time ₱384,000 - ₱460,800 per year

Onboarding Manager – Access Care OPC (Mandaue Office | Night Shift)

Location: Mandaue City, Cebu, Philippines

Schedule: Monday to Friday, 8 PM – 5 AM (PH Time)

Employment Type: Full-Time, Onsite

About Access Care

Access Care is a global healthcare management and outsourcing company with 20+ years of combined experience across the U.S., Ireland, the UK, and the Philippines. We support healthcare providers and corporate wellness programs through patient coordination, claims management, eligibility verification, and virtual administration services—helping clinics and employers deliver proactive and preventive care efficiently.

Role Overview

The Onboarding Manager plays a critical role in ensuring a seamless integration experience for new hires and new client teams within Access Care. This role bridges HR, Operations, and Client Success, managing the onboarding lifecycle from pre-hire preparation to full productivity.

You'll be responsible for creating a structured and positive onboarding experience that reflects Access Care's values, ensures compliance, and sets up both employees and clients for success.

Key Responsibilities

  • Lead, design, and continuously improve the employee onboarding process for the PH site (and support onboarding for global teams where needed).
  • Coordinate with HR, IT, and Operations for account setups, system access, and workspace readiness.
  • Conduct onboarding sessions to introduce company culture, policies, tools, and global workflows.
  • Manage onboarding timelines, track progress, and ensure new hires meet performance checkpoints.
  • Support U.S. and international client onboarding for new projects, ensuring documentation, credentials, and process SOPs are completed.
  • Work closely with department heads to ensure smooth transitions from training to active operations.
  • Monitor onboarding metrics, feedback, and retention trends; provide regular reports and recommendations.
  • Maintain and update onboarding resources, checklists, and orientation materials.

Qualifications

  • Bachelor's degree in HR Management, Business Administration, or related field.
  • Minimum of 2–3 years' experience in onboarding, HR operations, or client implementation (preferably with U.S. exposure).
  • Excellent communication and coordination skills.
  • Strong attention to detail and organizational ability.
  • Familiarity with tools such as MS Office 365, Google Workspace, and HR/CRM systems.
  • Ability to work the night shift (8 PM – 5 AM PH time) to align with U.S. operations.

Preferred Skills

  • Experience in healthcare or BPO setting (U.S. healthcare exposure is an advantage).
  • Knowledge of compliance onboarding (HIPAA, data privacy).
  • Process improvement and documentation experience.
  • A people-first mindset with strong empathy and professionalism.

Job Type: Full-time

Pay: Php25, Php38,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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