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Customer Onboarding Specialist

3 weeks ago

Bacolod City, Western Visayas, Philippines BCM One Full time

BCM One is searching for an Customer Onboarding Specialist to support our Whitelabel (Skyswitch) business.  This role will work with new and existing Channel Partners to onboard them to our platform and train new users that are joining an existing service.  This role will also intersect with internal team members to resolve technical and clerical issues as needed. 

A Customer Onboarding Specialist is passionate about enabling our partners to be the most successful users and effective resellers that they can be.  The right candidate for this role will have excellent project management skills, a passion for software, be technically inclined, and have a strong background in customer service.  

Work Locations: 

This position will be hybrid based out of our office in Bacolod City, Philippines.  We are typically in the office 3 days per week with WFH the other 2 days.  This is subject to change based on the demands of the position and company.

Hours: 

Night Shift - 9pm to 6am local.  (9am to 6pm Eastern US business hours.)

What You Will Do:

  • Handle a variety of Partner Billing and support tasks.
  • Play a key role in the new partner onboarding process, acting as the point of contact for Billing Services training and account setup.
  • Conduct and participate in Partner training programs as needed.
  • Assist in the preparation and maintenance of onboarding and Partner materials, helping Partners define their billing and back-office processes.
  • Develop a basic understanding of Skyswitch and CoreDial products and services to support Partners effectively.
  • Maintain professional interactions with customers, suppliers, and internal teams.
  • Report on key metrics across multiple projects.

What You Will Need:

  • AA/AS degree or comparable experience required.
  • 2+ years of experience in billing services or a customer-facing role, experience in accounting or finance-related role is preferred.
  • Strong proficiency in Microsoft Office Suite and online webinar tools.
  • Experience with CRM platforms (HubSpot or similar) is preferred.
  • Ability to break down complex processes into concepts easily understood by Partners unfamiliar with billing software.
  • Solid understanding of general accounting processes and best practices.
  • Fundamental knowledge of the telecommunications (Telco) billing industry is preferred.
  • Experience with telecommunications and billing reconciliation practices is a plus.
  • Strong verbal and written communication skills with high attention to detail.
  • Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and work under pressure.
  • High level of integrity, honesty, and accountability in all work.
  • Enthusiastic attitude with a desire to exceed measurable performance goals.
  • Ability to work independently with minimal supervision while remaining proactive and adaptable.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

  • We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
  • We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

  • We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
  • We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

  • We empower our team members to speak up and look for opportunities in challenges.
  • We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

  • Competitive industry salaries with annual reviews
  • Health Insurance (HMO with 2 free dependents)
  • Generous Paid time off
  • Company retirement plan
  • 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.