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L2 Technical Support Engineer Hiring ASAP
2 weeks ago
Location: Onsite - One Ayala
Shift: Rotating Work Schedule
About the Role
We're looking for an experienced Technical Support Specialist to join our team. You'll provide technical assistance across Windows, Linux, and macOS environments, with a focus on cloud-based and IP security systems. If you're a problem-solver with strong networking knowledge and customer support skills, we want to hear from you.
Key Responsibilities
- Troubleshoot hardware, software, and network issues.
- Support IP/cloud-based security surveillance systems.
- Work with remote support tools and ticketing systems.
- Configure and support network protocols (TCP/IP, DNS, DHCP).
Requirements
- 3+ years in technical support or a similar role.
- Strong knowledge of Windows, Linux, and macOS.
- Experience with networking and cloud technologies.
- Excellent communication and problem-solving skills.
- Bachelor's degree in IT, Computer Science, or related field.
- Fluent in English (C1 level or above).
Preferred
- Experience with security camera systems.
- Certifications: CCNA, CompTIA Network+, Cloud+, Linux+ or LPIC-1/2.