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L2 Technical Support Engineer Hiring ASAP

2 weeks ago


Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year
L2 Technical Support Engineer

Location: Onsite - One Ayala

Shift: Rotating Work Schedule

About the Role

We're looking for an experienced Technical Support Specialist to join our team. You'll provide technical assistance across Windows, Linux, and macOS environments, with a focus on cloud-based and IP security systems. If you're a problem-solver with strong networking knowledge and customer support skills, we want to hear from you.

Key Responsibilities

  • Troubleshoot hardware, software, and network issues.
  • Support IP/cloud-based security surveillance systems.
  • Work with remote support tools and ticketing systems.
  • Configure and support network protocols (TCP/IP, DNS, DHCP).

Requirements

  • 3+ years in technical support or a similar role.
  • Strong knowledge of Windows, Linux, and macOS.
  • Experience with networking and cloud technologies.
  • Excellent communication and problem-solving skills.
  • Bachelor's degree in IT, Computer Science, or related field.
  • Fluent in English (C1 level or above).

Preferred

  • Experience with security camera systems.
  • Certifications: CCNA, CompTIA Network+, Cloud+, Linux+ or LPIC-1/2.