L2 Technical Support Engineer

3 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time
Overview

Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2

The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work closely with L1 support teams, SMEs, and other departments to deliver high-quality service and maintain customer satisfaction.

Benefits

  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
Responsibilities
  • Provide advanced technical support for hardware, software, and network-related issues.
  • Diagnose and resolve complex technical problems escalated from L1 support.
  • Collaborate with cross-functional teams to investigate and resolve technical incidents.
  • Document issues, solutions, and best practices in the knowledge base.
  • Ensure timely and accurate communication with customers regarding their technical inquiries.
  • Continuously improve technical knowledge through training and self-study.
Qualifications
  • 2+ years of experience in technical support or a similar role.
  • Strong knowledge of operating systems (Windows, Linux, macOS).
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
  • Experience with remote support tools and ticketing systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Education & Experience
  • Fluent English language knowledge (C1)
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience in supporting IP/Cloud based security surveillance systems preferred.
  • Extensive knowledge of security cameras technologies, cloud technologies, networking protocols, and topologies (essential).
  • CCNA/CompTIA Network+ certified or equivalent networking experience preferred.
  • CompTIA Cloud+ or equivalent Cloud technologies and troubleshooting preferred.
  • Experience with Windows/Linux networking applications.

#J-18808-Ljbffr

  • Technical Support Representative L2

    3 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...

  • Senior Technical Service Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱9,000

    Technical Support Specialist OpportunityMy organization seeks a skilled and customer-focused Technical Support Specialist to join their global support team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and Quality Assurance.Key...

  • L2 Helpdesk Support Specialist

    1 week ago

    Caloocan City, National Capital Region, Philippines beBeeHelpdesk Full time ₱350,000 - ₱450,000

    Job Opportunity: L2 Helpdesk Support SpecialistWe are seeking a highly skilled and experienced professional to fill the role of L2 Helpdesk Support Specialist.Main Responsibilities:Create, modify, and delete user accounts in accordance with company policiesImplement security measures and group policy changes to maintain a secure network environmentManage...

  • Technical Support Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeEngineering Full time ₱6,000,000 - ₱8,000,000

    IT Support SpecialistThis role involves providing comprehensive support for all aspects of IT systems and services to ensure the security, integrity, and efficiency of operations.ResponsibilitiesSupporting cloud infrastructureMaintaining high standards of system and data securityManaging Intune device configurations, compliance profiles, endpoint security,...

  • Technical Support Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing technical assistance and support to clients, ensuring the security, integrity, and efficiency of our operations.The successful candidate will be responsible for handling technical support requests, resolving issues, and...

  • Application Support Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time

    HR OFFICER | Recruiter, Learning and Development, Employee Relations, Employee Engagement, Performance ManagementLocation: Makati, CityWork Set-up: Hybrid Set-upResponsibilitiesAssist L2 Application Support team members with complex inquiries and provide solutions.Perform minor code changes and updates to ensure platform stability and functionality.Respond...

  • Global IT Support Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeITSupport Full time ₱1,200,000 - ₱1,500,000

    Global IT Support RoleWe are seeking a highly skilled and experienced Global IT Support professional to join our team. As a L2 MSP Support Engineer, you will play a crucial role in securing and optimizing IT operations for our company and its clients.You will support all aspects of IT systems and services, ensuring the security, integrity, and efficiency of...

  • IT Technical Support Expert

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000

    Technical Support SpecialistWe are seeking a highly motivated and customer-focused technical support specialist to join our helpdesk team.Provide first-level technical support to employees worldwide via ticketing system, email, and chat.Offer initial troubleshooting for hardware, software, and network issues for Mac and Windows users.Assist users with basic...

  • Technical Support Engineer

    3 weeks ago

    Makati City, National Capital Region, Philippines The Bistro Group Full time

    OverviewThe Tech Support Engineer provides hands-on technical support across restaurant locations, ensuring seamless operation of digital tools and systems. From troubleshooting point-of-sale issues to resolving connectivity hiccups, this role is key to maintaining smooth, tech-enabled restaurant workflows.ResponsibilitiesProvide first-line support for POS...

  • engineer 2, it technical support

    2 weeks ago

    Makati City, National Capital Region, Philippines inspiro Full time $104,000 - $130,878 per year

    Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)Must be proficient in internet usage, Microsoft Office products, various Operating Systems, and other productivity toolsMust have good oral and written...