Technical Support Manager

4 days ago

Makati City, National Capital Region, Philippines beBeeEngineering Full time ₱6,000,000 - ₱8,000,000
IT Support Specialist

This role involves providing comprehensive support for all aspects of IT systems and services to ensure the security, integrity, and efficiency of operations.

Responsibilities
  • Supporting cloud infrastructure
  • Maintaining high standards of system and data security
  • Managing Intune device configurations, compliance profiles, endpoint security, and application deployments across AWS and Azure environments
  • Performing proactive maintenance, including building, managing, and maintaining clients' infrastructure, ensuring end-to-end system stability and performance, incident and problem management, patch and vulnerability management
  • Monitoring company system performance, escalating issues as necessary, and resolving them in a timely manner
  • Supporting 3rd party services and Microsoft 365 applications, including Exchange Online, SharePoint, MS Teams, OneDrive, and CSP & SPLA Service Management
  • Designing, developing, and customising business solutions using Power Apps, Power Automate, and Power Virtual Agents, integrating with Dataverse, SharePoint, SQL, and third-party APIs
  • Reporting on client service levels and ensuring accurate reporting
  • Integrating systems to provide seamless data flow and automation, managing workflows, and developing skills in Power Automate and AI/ML tools for CI/CD processes
  • Transitioning managed services, collaborating with the Professional Services team, and providing technical assistance to project teams as needed
  • Developing and contributing to service documentation, promoting a culture of service excellence, and maintaining excellent relationships with key suppliers
Requirements
  • At least 5 years of experience in Global Support/Technical Operations Engineering, preferably 3 years as L2 in an AU MSP environment
  • Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS
  • Proficiency in PowerApps development and customisation
  • Understanding of IT management principles and commitment to high security standards
  • Excellent communication skills and ability to interact confidently with staff and suppliers
  • Team player with problem-solving skills and adaptability
  • Proactive approach to process improvements and flexibility in work hours when required
Skills
  • Cloud Infrastructure
  • System Security
  • Power Platform
  • Microsoft 365
  • Integration and Automation
  • Reporting
  • Soft Skills

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