Senior Technical Service Engineer

6 days ago


Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱9,000
Technical Support Specialist Opportunity

My organization seeks a skilled and customer-focused Technical Support Specialist to join their global support team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and Quality Assurance.

Key Responsibilities
  • Provide advanced (L2/L3) support for global customers on MDM/UEM platforms
  • Troubleshoot and resolve complex technical issues efficiently
  • Escalate and collaborate with cross-functional teams to resolve product-related matters
  • Develop knowledge base articles and training materials
  • Mentor junior engineers and share best practices
  • Handle escalations with urgency and professionalism
Required Skills and Qualifications
  • 5+ years in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a remote, fast-paced environment
  • This role requires a fully remote setup.



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