L2 Helpdesk Support Specialist

3 days ago

Caloocan City, National Capital Region, Philippines beBeeHelpdesk Full time ₱350,000 - ₱450,000
Job Opportunity: L2 Helpdesk Support Specialist

We are seeking a highly skilled and experienced professional to fill the role of L2 Helpdesk Support Specialist.

  • Main Responsibilities:
  • Create, modify, and delete user accounts in accordance with company policies
  • Implement security measures and group policy changes to maintain a secure network environment
  • Manage networking tasks, including router and switch administration, connectivity, and internet configuration
  • Troubleshoot email issues, create new accounts, and set up settings for optimal performance
  • Administer Office365, creating new accounts, users, settings, and performing maintenance tasks
  • Configure and troubleshoot SharePoint, setting up OneDrive access on local computers, and managing permissions
  • Resolve general issues surrounding unavailable services, printing, performance, etc.
  • Enroll devices into Microsoft Intune and Azure, and maintain daily backups via Datto
Requirements:
  • Technical Skills and Qualifications:
  • Extensive experience working with Microsoft products, including Windows Server, O365, Active Directory, and VMWare
  • Familiarity with network switches, routers, and firewalls (CISCO, HP, and Draytek)
  • Current Microsoft certifications and knowledge of ITIL framework
  • Excellent communication skills, with the ability to communicate effectively over the phone, interpersonally, and in writing
Preferred Qualifications:
  • Nice to Have:
  • Experience with LAN and WAN networks
  • Ability to work across teams and build effective relationships with clients and staff
  • Prior experience with an outsourced service delivery environment and consulting services

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