Onsite Virtual Assistant

Job description:

Virtual Assistant (Onsite – Dumaguete Office)

Position Title: Virtual Assistant

Work Schedule: Tuesday–Saturday, 12:00 AM – 8:00 AM Philippine Time

Location: Onsite in Dumaguete (Philippines-based candidates preferred)

Initial Workload: 25 hours/week, scalable to full-time after training

Start Date: ASAP

About the Company

Kaizen Progressive Health is a privately held integrative health and wellness clinic located in Scottsdale, Arizona, founded by Dr. Steve Hruby, a Doctor of Chiropractic with nearly 20 years of experience. The clinic specializes in non-invasive, drug-free regenerative and preventive treatments that address chronic pain and promote long-term functional wellness.

Services include:

• Chiropractic care
• IV vitamin therapy
• Stem cell (amniotic allograft) IVs and injections
• Massage and physical therapy
• Allergy treatments
• Regenerative medicine

The clinic emphasizes progressive care, avoiding surgery and addictive medications by targeting root causes through holistic, science-backed methods.

Position Overview

Kaizen Progressive Health is seeking a highly organized and dependable Virtual Assistant to support the clinic's administrative and front-desk operations remotely. This role plays a vital part in maintaining smooth backend workflows—from payment tracking and insurance verification to social media updates and patient communication. If you're detail-oriented, a quick learner, and have a passion for supporting wellness-focused organizations, we want to hear from you.

Key ResponsibilitiesDaily Tasks

• Track payments and visits from the previous business day using spreadsheets.
• Post or schedule basic social media content using Canva and Facebook.
• Respond to new patient messages and inquiries via Weave and ChiroSpring.
• Assist in scheduling patient appointments and replying to general questions.
• Monitor patient communications and manage EMR data entries.

Occasional or Biannual Tasks

• Call insurance companies to verify coverage for clinic services.
• Assist with clinic-wide insurance re-verification periods (typically biannual).
• Create and maintain SOPs for recurring administrative tasks.

Required Skills & Qualifications

• Strong data entry and spreadsheet tracking (Google Sheets or Microsoft Excel).
• Experience in creating SOPs or workflow documentation.
• Basic financial understanding, especially in payment tracking or package setup.
• Clear, consistent communication in written and spoken English.
• Strong time management and ability to work with minimal supervision.
• General social media knowledge (posting, engagement, scheduling tools like Canva or Facebook).

Preferred Experience

• Prior experience as a Virtual Assistant in a healthcare or wellness setting.
• Familiarity with ChiroSpring EMR, Fortis payment platform, and Weave communication tool.
• Customer support or remote front desk experience.
• Knowledge of HIPAA compliance or certification in medical administration (preferred, not required).

Tools & Platforms

• ChiroSpring (EMR) – or similar like JaneApp, SimplePractice
• Fortis – or similar (Stripe, Square, etc.)
• Google Sheets – or Excel
• Hubstaff – or similar time-tracking software
• Weave – communications
• Canva, Facebook, Instagram – for light content posting
• Gmail or similar email platforms

Proficiency in equivalent tools is acceptable as long as you can transition quickly to the clinic's stack.

Additional Information

• Time Zone: Client operates in Mountain Standard Time (MST)
• Shift Nature: Night shift (PH time), Tuesday to Saturday
• Tools Provided: All systems and platforms will be accessed via client accounts
• No integration or infrastructure setup required from your end

Why Join Kaizen Progressive Health?

• Work with a mission-driven healthcare team focused on healing and wellness
• Gain experience with cutting-edge tools in the U.S. healthcare space

Job Type: Part-time

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Job Type: Part-time

Pay: Php18, Php21,000.00 per month

Expected hours: 25 per week

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person