Merchant Assistant

6 days ago

Marikina City, National Capital Region, Philippines Pharmaserv Express Full time ₱300,000 - ₱450,000 per year
  • Accept and process customer orders exclusively through the PharmaServ Express app.
  • Review and confirm product prices, prepare accurate quotations, and provide timely updates to customers.
  • Send QR Codes and payment instructions, ensuring customers receive clear guidance for completing transactions.
  • Respond promptly to customer inquiries via app, phone, chat, SMS, Email, or other approved channels.
  • Provide Customer support by clarifying order details, resolving concerns, and offering after-sales assistance with professionalism and care.
  • Coordinate with riders, merchants, third-party suppliers, and logistics partners to ensure medicines are sourced and orders fulfilled promptly.
  • Monitor live orders to meet SOP timelines, address failed deliveries or out-of-stock items, and inform customers of resolution plans.
  • Gather feedback from customers after order completion and record issues for reporting and process improvement.
  • Maintain accurate and organized records of orders, quotations, payments, transactions, and customer interactions.
  • Escalate unresolved issues to the appropriate teams (operations, Development, or Management) and provide daily updates on orders, feedback, and challenges.
  • Stay updated on product knowledge, system changes, and service offerings to ensure accurate information is provided to customers.
  • Identify and report trends in customer or order issues to support service delivery improvements.
  • Follow communication guidelines, scripts, and SOPs to ensure consistent and professional interactions.
  • Perform other tasks as assigned by the immediate superior and/or management.

Job Type: Full-time

Benefits:

  • On-site parking

Work Location: In person

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