Customer Service Representative

6 days ago

Pasay, National Capital Region, Philippines PHILTECH INFO. SERVICES INC. Full time ₱250,000 - ₱350,000 per year

Job Responsibilities:

Customer Inquiry Handling: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.

Issue Resolution: Assist with account, payment, and product related questions, ensuring timely follow-up.

Complaint & Feedback Management: Address player complaints effectively and escalate critical issues to relevant teams.

Data Recording: Accurately log customer interactions and maintain service databases.

Cross-Team Collaboration: Work with operations and technical teams to optimize player experience.

Qualifications:

Education & Experience:

High school diploma or equivalent (Bachelor's degree preferred but not required)

1+ years of experience in email/live chat support, ticketing systems, or non-voice customer service

Technical Skills:

Excellent written communication with strong grammar and typing speed (40+ WPM)

Proficiency in email etiquette and live chat support

Ability to multitask (handling multiple tickets/chats simultaneously)

Basic knowledge of Microsoft Office/Google Workspace

Soft Skills:

Strong problem-solving and analytical skills

Patience and empathy in handling customer concerns

Attention to detail and accuracy in responses

Ability to work independently and in a team

Other information:

  • Can work on shifting schedule (12hrs per day with overtime pay)
  • Amenable to work on-site at Pasay City
  • With working experience into gaming industry has advantage but not required.

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