Customer Service Representative

18 hours ago

Pasay, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time $104,000 - $130,878 per year

Our client is looking for a highly motivated and dedicated Customer Service Representative to join their Healthcare team. In this role, you will provide exceptional service by handling inquiries, assisting clients, and resolving issues professionally and efficiently.

Qualifications:

  • Bachelor's degree in any field (college graduate)
  • With 1-2 years BPO international voice account experience
  • Work onsite only in Mall of Asia

Key Responsibilities:

  • Excellent communication and phone skills, with an ability to think and react to situations confidently
  • Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
  • Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephony or written correspondence
  • Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
  • Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
  • Knowledgeable in Microsoft Word, Excel and Power Point
  • Able to work non-traditional hours including weekends and holidays as needed

What We Offer:

  • Eligible for HMO on their DAY 1
  • Can enroll as much as 3 dependents on your 6mo's upon regularization up to 80 years old coverage.
  • Dental coverage for employees
  • Skills enhancement through trainings and personal development programs

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