Email Representative

1 week ago

Makati City, National Capital Region, Philippines Ascendion Full time ₱400,000 - ₱600,000 per year

What you'll be doing

  • Respond to customer inquiries and issues via email, chat, and other non-voice channels
  • Troubleshoot and resolve technical problems experienced by customers
  • Provide clear and concise explanations to help customers understand solutions
  • Update customer records and documentation in a timely manner
  • Escalate complex issues to the appropriate teams for further assistance
  • Continuously improve your knowledge and skills to enhance customer satisfaction

What we're looking for

  • Strong written communication skills and the ability to explain complex topics in a simple, easy-to-understand manner
  • Excellent problem-solving and analytical skills to diagnose and resolve customer issues
  • Familiarity with customer service best practices and a commitment to providing exceptional support
  • Proficient in using various software applications and online tools to effectively assist customers
  • Ability to work independently and as part of a team, with a focus on continuous improvement
  • Previous experience in a customer service or technical support role is a plus

What we offer

  • Comprehensive benefits package, including health insurance on Day 1
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment

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