Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per year

The Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.

Essential Duties:

  • Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
  • Resolve general member and provider issues by phone or email.
  • Identify and escalate issues as necessary.
  • Recognize and document trends or problems that may arise in operations and alert management when needed.
  • Provide accurate health sharing information and service to members and providers.
  • Obtain and review medical records as necessary.
  • Ensure member information and eligibility is accurate and up to date.
  • Explain detailed information regarding eligibility to both members and providers.
  • Is coachable and willing to learn.
  • Capable of providing the greatest customer service experience possible.

Skills Required:

  • Critical thinking and problem-solving skills
  • Self-motivated, goal-oriented individual
  • Excellent written, verbal, and interpersonal communication skills
  • Work independently and in a team environment
  • Strong computer skills and working knowledge of Microsoft Outlook
  • Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
  • Familiarity with medical policies and procedures and HIPPA

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • High School Diploma and/or GED required
  • At least 1 year of customer service experience required
  • Healthcare experience preferred (reviewing and/or verifying medical records)
  • Associates or higher degree preferred

Technical Knowledge:

  • Google Suite including Share Drives, Email and Internet
  • Call center phone software and/or operating systems
  • Salesforce knowledge preferable

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 10% Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Onsite (Makati or SM Clark) and Night shift

Job Type: Full-time

Application Question(s):

  • Are you familiar with HIPAA?

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative Job DescriptionPosition Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or in-person.Key Responsibilities:Respond promptly and...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱30,000 - ₱50,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱24,500 - ₱30,000 per year

    The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines d7a2bd3d-ee4b-41ce-a621-68c16169bb44 Full time ₱250,000 - ₱500,000 per year

    Requirements:6 months experience in Customer Service RepresentativePreferred but not required with dispatching calls or escallationHigh school GraduateHas a strong willingness to work and have the abilities to do the job well.

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Ella DL Beauty Inc. Full time ₱144,000 - ₱240,000 per year

    WE'RE HIRINGOnsite | Chino Roces, Makati CityFull-timeWe're expanding our team and looking for passionate, skilled professionals to grow with us. If you're ready for your next big career move, explore our open roles below and find where you fit best.CUSTOMER SERVICE REPRESENTATIVECommunicate with care. Deliver with purpose.We're looking for a customer...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Esteban Piedrahita Headhunter Full time ₱240,000 - ₱360,000 per year

    Job Title:Healthcare Customer Service RepresentativeLocations:Makati City, Metro Manila OR Angeles, Pampanga (SM Clark)Work Setup:Full-Time, On-siteSchedule:Night ShiftCompensation:PHP 25,000/month (PHP 20,500 Basic + PHP 4,500 Allowance)The RoleJoin our team as a Healthcare Customer Service Representative supporting a leading US-based health share...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Smartrade Full time ₱250,000 - ₱350,000 per year

    We are actively looking for a Customer Service Representative who can provide excellent support and assistance to our clients. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a dynamic and fast-paced environment.Key ResponsibilitiesRespond to client inquiries via phone, chat, and email in a timely and...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱220,000 per year

    Job Description:We are hiring Customer Service Representatives for a seasonal account. Assist customers with inquiries, provide excellent service, and handle basic account concerns. This is an onsite role with paid training.Qualifications:High School Graduates are welcomeNo work experience requiredGood communication skillsWilling to work onsiteCan start on...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines LE MEUR AESTHETICS Full time ₱200,000 - ₱300,000 per year

    Job Summary:The Customer Service Representative is the first point of contact for clients, responsible for providing excellent service through direct interactions, handling inquiries, managing appointments, and resolving client concerns.Key Responsibilities:Greet clients warmly in person and over the phone.Manage bookings, appointments, and schedule...