Customer Support Representative

2 weeks ago

Makati City, National Capital Region, Philippines OpenText Full time ₱250,000 - ₱500,000 per year

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact
OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

CSR is part of a world class service-oriented team that takes incoming calls, chats, emails, tickets from customers. CSR team is looking for a quick-thinking, customer-focused representatives that can educate, problem solve current customer concern and prevent possible future concerns by looping back and influencing to improve on internal processes.

The ideal candidate should have a growth mindset, be a strong customer advocate and ensure customer satisfaction is delivered with every customer touch.

What The Role Offers

  • Handle tickets concerning customer access and permissions to MySupport
  • Efficiently answer and follow up on all customer inquiries that come in via the ticketing system, email, phone, and chat systems.
  • Verify product lines and monitor customer service portals to triage tickets accordingly
  • Collaborate with renewals and licensing team to ensure customers have the most up to date product licensing

What You Need To Succeed

  • Must have experience working in a global support environment, BPO, Global IT Company, Call Center and Shared Services Environment.
  • College/University graduate
  • Must be willing to work in rotating shifts, weekend and holiday work schedule
  • 1 to 2 years' experience in customer service environment
  • Friendly, outgoing, personable with strong communication skills, both verbal and written

NOTE: THIS IS A PIPELINE REQ. TA WILL INFORM YOU TO REUPLOAD REFERRED CV ONCE THE NEW REQ IS OPEN

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