Customer Support Representatives
5 days ago
We areseeking dedicated and customer-focused Customer Support Representatives to join our dynamic team in Bacolod City, Negros Occidental. As a fulltime Customer Support Representative, you will be responsible for providing exceptional non-voice account support to our valued customers, ensuring their inquiries and concerns are addressed efficiently and effectively.
What you'll be doing
- Respond to customer inquiries and requests via email, chat, or other non-voice communication channels
- Accurately document customer interactions and resolve issues in a timely manner
- Provide product information and guidance to customers
- Identify and escalate complex or sensitive customer cases as needed
- Participate in team meetings and training sessions to continually enhance your skills
- Contribute to the development of improved customer service processes and procedures
What we're looking for
- Strong customer service and communication skills, both written and verbal
- Excellent problem-solving and conflict resolution abilities
- Proficient in using various software and technology platforms
- Ability to work effectively in a fast-paced, deadline-driven environment
- Commitment to providing exceptional customer experiences
- High school diploma or equivalent; additional customer service training or experience is preferred
Apply now to become a part of our growing team and start your journey with us.
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