Voice Account CSR AGENT WFH

1 week ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱180,000 - ₱300,000 per year

About the role

AUXILIA INC' is seeking an enthusiastic Voice Account* CSR AGENT* WFH - SET UP to join their team. This is a full-time role based in Cebu City, Cebu, offering the opportunity to work from home. As a customer service representative, you will be responsible for providing exceptional support to our clients through timely and effective communication.

What you'll be doing

  • Handling inbound customer inquiries and resolving queries via phone, email, and other communication channels
  • Maintaining accurate and up-to-date customer records
  • Identifying and escalating complex issues to the appropriate team or department
  • Providing product or service information to customers and assisting with purchases or account-related tasks
  • Contributing to the continuous improvement of customer service processes and procedures
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Excellent communication and customer service skills, with the ability to provide a positive and professional experience
  • Strong problem-solving and decision-making abilities to effectively handle customer inquiries
  • Proficiency in using computer systems and technology to gather, record, and process information
  • Ability to work well in a team environment and adapt to a dynamic, fast-paced environment
  • Fluency in English, both written and verbal

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