csr agent ticketing reservation non voice open for newbies
4 days ago
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our dynamic team at AUXILIA INC'. This is a full-time position based in Cebu City, Cebu, where you will play a vital role in providing high-quality customer support and ticketing/reservation services.
What you'll be doing
- Responding to customer inquiries and requests via email, chat, and other non-voice communication channels
- Handling ticketing and reservation processes efficiently and accurately
- Providing exceptional customer service and finding solutions to address customer needs
- Maintaining detailed records and documentation of customer interactions
- Identifying opportunities for process improvements and contributing to the development of customer service strategies
What we're looking for
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
- Attention to detail and the ability to work accurately and efficiently
- Familiarity with customer service software and ticketing/reservation systems (preferred)
- A positive, energetic, and customer-centric attitude
- No prior experience required - we welcome applications from enthusiastic candidates new to the industry
What we offer
At AUXILIA INC', we are committed to providing a supportive and inclusive work environment that fosters personal and professional growth. As a member of our team, you can expect:
- Competitive salary and incentive-based bonuses
- Comprehensive healthcare and insurance benefits
- Opportunities for career advancement and skills development
- Flexible work arrangements and a healthy work-life balance
- A collaborative and friendly team culture
About us
AUXILIA INC' is a leading provider of customer service and support solutions. With a strong focus on delivering exceptional service, we have built a reputation for helping our clients build and maintain long-lasting relationships with their customers. Our team of dedicated professionals is passionate about creating innovative solutions that drive business success.
Apply now and join our team
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