csr agent ticketing reservation non voice open for newbies

4 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱180,000 - ₱250,000 per year

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our dynamic team at AUXILIA INC'. This is a full-time position based in Cebu City, Cebu, where you will play a vital role in providing high-quality customer support and ticketing/reservation services.

What you'll be doing

  • Responding to customer inquiries and requests via email, chat, and other non-voice communication channels
  • Handling ticketing and reservation processes efficiently and accurately
  • Providing exceptional customer service and finding solutions to address customer needs
  • Maintaining detailed records and documentation of customer interactions
  • Identifying opportunities for process improvements and contributing to the development of customer service strategies

What we're looking for

  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
  • Attention to detail and the ability to work accurately and efficiently
  • Familiarity with customer service software and ticketing/reservation systems (preferred)
  • A positive, energetic, and customer-centric attitude
  • No prior experience required - we welcome applications from enthusiastic candidates new to the industry

What we offer

At AUXILIA INC', we are committed to providing a supportive and inclusive work environment that fosters personal and professional growth. As a member of our team, you can expect:

  • Competitive salary and incentive-based bonuses
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career advancement and skills development
  • Flexible work arrangements and a healthy work-life balance
  • A collaborative and friendly team culture

About us

AUXILIA INC' is a leading provider of customer service and support solutions. With a strong focus on delivering exceptional service, we have built a reputation for helping our clients build and maintain long-lasting relationships with their customers. Our team of dedicated professionals is passionate about creating innovative solutions that drive business success.

Apply now and join our team

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