Customer Service Representative
1 week ago
Helpdesk Associate (Entry-Level)
Location: Brixton, Pasig City (On-site)
Schedule: 5 working days a week, shifting schedule
About the Role:
Join a dynamic start-up that's passionate about delivering exceptional service and building a strong community of motorcycle enthusiasts. We're looking for an entry-level Helpdesk Associate who's eager to grow with us.
Key Responsibilities:
- Respond to customer inquiries (B2B/B2C) via email, chat, or phone with professionalism and empathy
- Help build the existing customer knowledge base
- Provide accurate information and resolve issues efficiently
- Maintain clear records of customer interactions
- Collaborate with a small, agile team to improve service quality
- Work independently with minimal supervision
Qualifications:
- Strong English and Tagalog communication skills
- Motorcycle enthusiast or someone familiar with motorcycle culture
- Open to fresh graduates or career shifters
- Comfortable in a start-up environment with evolving processes
- Willing to work on-site in Brixton, Pasig City
- Self-motivated and adaptable
Why Join Us?
- Be part of a growing start-up with big ambitions
- Supportive, close-knit team culture
- Opportunities to shape processes and grow your career from the ground up
- Work in an industry fueled by passion and community
If you're fluent in Tagalog and English, love motorcycles and EVs, and thrive in a fast-paced environment, we'd love to meet you. Prior customer experience is a plus—but not required
Job Type: Full-time
Pay: Up to Php24,000.00 per month
Work Location: In person
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