Driver Support Specialist

1 week ago

Kapitolyo, Philippines xpress Full time ₱70,000 - ₱120,000 per year

JOB DESCRIPTION

The Driver Support Specialist serves as the primary point of contact for drivers, providing assistance through clear communication, timely support, and efficient problem-solving. This role ensures a positive driver experience by addressing inquiries, resolving concerns, and collaborating with internal teams to support smooth operations. The position may also involve on-site support for acquisition and onboarding events.

KEY RESPONSIBILITIES

  • Serve as a frontline support for drivers via Telegram, walk-ins, and other communication channels.
  • Provide accurate and professional responses to driver concerns, inquiries, and updates.
  • Troubleshoot and escalate driver issues when necessary, ensuring timely resolution.
  • Maintain accurate records of driver interactions, feedback, and reports.
  • Prepare simple reports using spreadsheets and other tools as needed.
  • Support compliance, customer service, and acquisition teams in driver-related processes.
  • Assist in emergency or urgent situations, ensuring swift response and support.
  • Travel to different locations when required to assist in acquisition and onboarding events.
  • Contribute to a collaborative, solutions-oriented work environment.
  • Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.

CORE QUALIFICATIONS

  • Strong communication skills, both verbal and written.
  • Customer service orientation with empathy, patience, and active listening.
  • Solid problem-solving and troubleshooting skills.
  • Comfort with spreadsheets, data entry, and generating simple reports.
  • Adaptability and resilience under pressure; able to handle urgent cases.
  • Willingness to travel to support driver acquisition and events.
  • Team player with cross-functional collaboration skills.

PREFERRED QUALIFICATIONS

  • Experience in BPO, customer support, or transport/logistics industry.
  • Familiarity with regulatory processes related to drivers (permits, licenses, onboarding).
  • Tech-savvy: knowledgeable in messaging apps, CRM tools, Excel/Google Sheets, and ticketing systems.
  • Experience in event support or coordination.

Job Type: Full-time

Benefits:

  • Company events
  • Flextime
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Kapitolyo 1603 P00: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?
  • How soon can you start?

Work Location: In person

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