IT Operations Administrator

3 days ago

Manila, National Capital Region, Philippines Health Systems Insight Full time ₱600,000 - ₱1,200,000 per year

The IT Operations Administrator is a multidisciplinary role responsible for operations and maintenance of the company IT infrastructure and for leading Helpdesk operations.

IT Operations & Helpdesk

  • Ensure seamless daily IT operations
  • Ensure high-quality, timely response to all user support needs
  • Coordinate user onboarding and offboarding processes
  • Implement helpdesk process improvements
  • Support the oversight and management departmental resources in compliance with federal requirements

SharePoint & Office365 Administration

  • Manage SharePoint permissions and access controls
  • Develop and maintain SharePoint sites
  • Administer O365 licenses and user configurations
  • Manage Teams, OneDrive, and Exchange Online settings
  • Support end-users with SharePoint and O365-related issues

Financial Systems & Business Applications

  • Ensure smooth systems integrations
  • Process monthly department expenses
  • Oversee timekeeping systems and month-end processes
  • Manage SaaS billing and license optimization

Vendor, Contract, & Asse Management

  • Support with the procurement of hardware and manage equipment inventory
  • Ensure hardware assets are disposed of properly
  • Support the storage and maintenance of excess assets between deployments, as needed

Collaborative Responsibilities

Working with the IT Manager, the IT Administrator will:

  • Maintaining comprehensive documentation of systems and procedures
  • Cross-training to ensure coverage during absences
  • Join coordination meetings to ensure alignment
  • Coordinate quarterly security and compliance reviews
  • Assist in the development of annual work plans and policies
  • Support system selection and evaluation for new implementations
  • Support major incident response (regardless of time of occurrence)
  • Support the development of IT policies and procedures

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 3+ years of experience in IT operations management
  • Strong knowledge of Microsoft 365, SharePoint administration, and cloud services
  • Experience with financial and business applications (QuickBooks, Emburse, Tipalti) a plus
  • Excellent helpdesk management and customer service skills
  • Strong organizational, budgeting, and resource planning abilities
  • Effective communication and stakeholder management skills
  • Compliance knowledge preferred

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