IT Operations Administrator
2 days ago
The IT Operations Administrator is a multidisciplinary role responsible for operations and maintenance of the company IT infrastructure and for leading Helpdesk operations.
IT Operations & Helpdesk
- Ensure seamless daily IT operations
- Ensure high-quality, timely response to all user support needs
- Coordinate user onboarding and offboarding processes
- Implement helpdesk process improvements
- Support the oversight and management departmental resources in compliance with federal requirements
SharePoint & Office365 Administration
- Manage SharePoint permissions and access controls
- Develop and maintain SharePoint sites
- Administer O365 licenses and user configurations
- Manage Teams, OneDrive, and Exchange Online settings
- Support end-users with SharePoint and O365-related issues
Financial Systems & Business Applications
- Ensure smooth systems integrations
- Process monthly department expenses
- Oversee timekeeping systems and month-end processes
- Manage SaaS billing and license optimization
Vendor, Contract, & Asse Management
- Support with the procurement of hardware and manage equipment inventory
- Ensure hardware assets are disposed of properly
- Support the storage and maintenance of excess assets between deployments, as needed
Collaborative Responsibilities
Working with the IT Manager, the IT Administrator will:
- Maintaining comprehensive documentation of systems and procedures
- Cross-training to ensure coverage during absences
- Join coordination meetings to ensure alignment
- Coordinate quarterly security and compliance reviews
- Assist in the development of annual work plans and policies
- Support system selection and evaluation for new implementations
- Support major incident response (regardless of time of occurrence)
- Support the development of IT policies and procedures
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- 3+ years of experience in IT operations management
- Strong knowledge of Microsoft 365, SharePoint administration, and cloud services
- Experience with financial and business applications (QuickBooks, Emburse, Tipalti) a plus
- Excellent helpdesk management and customer service skills
- Strong organizational, budgeting, and resource planning abilities
- Effective communication and stakeholder management skills
- Compliance knowledge preferred
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