Franchise Operations Administrator

2 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱80,000 per year

This is a remote position.

Schedule:
  • Total hours: 20 hours per week or 4 hours per day
  • Monday - Friday
  • Flexible between 9:00 AM – 5:00 PM Burleigh Heads, QLD Time (or flexible between 7:00 AM - 3:00 PM Manila time)
Client location or time zone: Burleigh Head, QLD, Australia - AEST

Company/client overview:
 A rapidly expanding franchise business provides comprehensive headquarters support to franchisees across multiple locations. Experiencing significant growth, the company is modernizing its technology stack with cutting-edge franchise management systems, creating new opportunities for operational excellence and franchisee success.

You'll play a crucial role in supporting franchise operations during a pivotal growth phase, working directly with an experienced headquarters operations team to ensure franchisees receive exceptional support. This is an opportunity to make a meaningful impact on franchise success while gaining experience with specialized CRM and franchise management systems. You'll help streamline administrative processes that directly contribute to business growth and franchisee satisfaction.

Responsibilities:
  • Create and manage franchisee accounts and data within membership management systems
  • Migrate critical franchisee documentation and records into FranConnect franchise management platform (training provided)
  • Provide administrative support to address operational needs across the franchise network
  • Collaborate with the headquarters operations team to ensure seamless franchisee support delivery
  • Handle backend CRM setup and configuration tasks for optimal system performance
  • Assist franchisees with administrative needs through centralized support processes
  • Maintain accurate data management and organizational systems for franchise operations
  • Support system transitions and process improvements during the company's growth phase
Requirements
  • Proven administrative assistant experience, preferably with international clients
  • Strong CRM experience, particularly with backend setup and configuration
  • Ability to quickly learn new software systems and adapt to evolving processes
  • Excellent organizational and data management skills
  • Ability to work independently while collaborating effectively with remote teams
  • Experience with membership management systems - Hapana Core, MindBody, or similar platforms is a must
  • It helps if: You have previous experience supporting franchise or multi-location businesses
Benefits
  • Permanent work-from-home
  • Immediate hiring
Job ID: ZR_28872_JOB

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