WFH - Operations & Administrative Coordinator

16 hours ago

Manila, National Capital Region, Philippines BruntWork Full time ₱1,200,000 - ₱2,400,000 per year
Overview

The Operations & Administrative Coordinator will serve as the operational hub of the business — managing scheduling, dispatching, client coordination, and ensuring seamless day-to-day flow. This role requires strong organizational skills, responsiveness, and the ability to juggle multiple priorities while maintaining excellent communication with clients and the field team.


Job Highlights

Monthly Rate: Php 56,000+

Number of Paid Hours Per Week: 40 hours per week

Schedule: Monday to Friday, 8:00 AM – 5:00 PM ET

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note:

Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates, and the rate depends on your performance in the application process.


Responsibilities

Operations & Scheduling

  • Manage the master job calendar, technician dispatch, and daily route coordination.
  • Confirm job details, send client reminders, and handle same-day changes or reschedules.
  • Coordinate with airports, FBOs, and MROs to secure ramp access, gate passes, and job clearances.
  • Monitor technician check-ins, completion updates, and photo submissions for quality assurance.

Customer Service & Support

  • Respond promptly to new inquiries during business hours.
  • Prepare and send quotes using the franchise pricing app (for management approval).
  • Follow up on pending quotes and ensure a smooth booking-to-completion process.
  • Deliver clear and professional client communication throughout the service journey.
  • Collect and log client reviews post-service to support franchise quality compliance.

Administrative Coordination

  • Support the invoicing and payment process when the franchise system is unavailable.
  • Maintain accurate service records and digital documentation.
  • Liaise with the bookkeeper or accountant as needed to ensure proper financial workflow and reporting.

Recruiting & Onboarding Support

  • Post technician job openings when needed and coordinate candidate interviews.
  • Assist with onboarding new hires, digital file management, and basic HR documentation.
  • Monitor attendance, schedule adjustments, and time-tracking compliance.

Systems & Reporting (Franchise Compliance)

  • Follow established franchise systems and SOPs for operations and reporting.
  • Maintain accurate entries within Notion, Google Workspace, and franchise tools.
  • Support compliance by ensuring data and activity logs are kept current and properly formatted.

Requirements
  • 2+ years of experience in operations coordination, scheduling, or administrative support (service or field-based business preferred).
  • Excellent written and verbal communication skills in English; Spanish is an advantage.
  • Highly organized, proactive, and detail-oriented with strong multitasking ability.
  • Comfortable using digital tools such as Google Workspace, Notion, QuickBooks Online, and Slack.
  • Ability to work independently while staying aligned with franchise systems and processes.

Independent Contractor Perks
  • Permanent Work from Home
  • Immediate Hiring
  • Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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