HR Employee Relations Lead

As we grow, we're on the hunt for exceptional individual who bring their talents, energy, and passion to the table—ready to thrive, innovate, and make a real impact while aligning with our values and shaping our vibrant workplace 

YOU DESERVE THE BEST - Enjoy these Perks

• Comprehensive day 1 HMO with 10K medical reimbursement
• Additional HMO coverage for your family + dental coverage
• Free annual Flu vaccine
• Continuous career development and certifications
• Travel & training opportunity oversea
• Regular awards and recognitions
• Comprehensive life insurance
• 24 Paid time offs (with Annual leave conversion)
• Annual appraisal based on merits
• Free daily meals (free breakfast on Mondays & free treats on Fridays)
• Regular engaging company events & promotes work life balance
• Accessible office sites -- BGC, Alabang and Eastwood
• Employee referral programs

This is where you'll shine:

As an Employee Relations Lead, you will be responsible for creating and implementing Employee Relations initiatives to strengthen engagement, increase retention and lower down attrition while partnering with the Operations team, HR and senior management in strategizing relevant initiatives.  You will also be responsible for Discipline Management and End to End processing of cases in adherence to the Philippine Labor Law.

Employee Relations:

• Works together with the HR Employee Experience and Operations team to manage attrition and implement initiatives to promote retention and produce happy employees – Events, rewards, Health and Wellness

• Facilitates retention initiatives such as but not limited to : FGD, One on One Counselling, Coaching, Coffee One on Ones

• Evaluates employee relation and work-related problems and works closely with the Operations Management to determine appropriate action to resolving employee issues, concerns, and grievances

• Ensures fair and proper handling of all disciplinary and administrative proceedings

• Facilitate timely implementation of disciplinary action process

• Facilitates the end-to-end processing of disciplinary cases - Drafts and Issues Notices for Corrective action

• Facilitate administrative investigations whether due process is consistently observed all the time

• Confronts unethical behavior and acts on deviations to standards and indiscretions appropriately and in a timely manner

• Supports administration of HR polices, processes and procedures

• Advises managers and other staff on sensitive workforce relations matters, including corrective action procedures and service performance issues; advises and assists managers in identifying workforce relations issues and determining appropriate course of action.

• Facilitates on-going communication and working relationships with members of the different departments

• Conducts Exit Interview for separated employees and present to the management for deep dive analysis and action planning.

• Works on the surveys to determine employee's engagement and well being.

• Assess survey results and initiates action planning with the Management/senior management team.

• Employee Retention initiatives – FGDs, One on One, Breakfast with leaders, coffee breaks, etc.

• Cross functional/inter-departmental review in attrition

• Maintaining client relationship by continuous communication and constant feedback.

• Laises with government/labor agencies and ensures compliance with all legal/regulatory policies and requirements  - DOLE, NLRC, etc

• Attend meetings and conferences relevant to employee disputes in DOLE/NLRC, etc.

HR Admin, Compensation and Benefits, Engagement:

• Tickets and Database Management – ER and EE cases
• Assist in administrative HR functions, if needed
• Other Adhoc HR tasks

What you'll bring in:

• Proven working experience and lead in HR Employee Relations or equivalent in a BPO Set Up for at least 4 years
• People-oriented and results-driven
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Ability to work effectively both independently and as part of a team.
• Willing to work fulltime On-site during the dayshift. Flexible work location - BGC/ Alabang/ Eastwood.

We believe that our success lies in the passion, dedication, and talent of our team members. If you are ready to contribute your skills and ideas to a vibrant and forward-thinking organization, we encourage you to apply.