Employee Relations Lead

FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats

With 4+ years of required experience, the Employee Relations Lead will drive initiatives to boost employee engagement, retention, and reduce attrition.

You will also be responsible for Discipline Management and handle end-to-end case processing in compliance with Philippine Labor Law.

A Great Place to Work Certified: #WeAreTGT

• Comprehensive day 1 HMO including 10K medical reimbursement
• Additional HMO coverage for your dependent + dental coverage
• Free lunch meals, plus Monday breakfasts and Friday treats
• Psychiatric sessions included under your healthcare plan
• 24 Paid Time-Offs (with Annual leave conversion)
• Continuous career development & certifications
• Travel & training opportunities overseas
• Comprehensive life insurance coverage
• Regular engaging company events
• Annual appraisal based on merits
• Regular awards and recognitions
• Free annual Flu vaccinations
• Employee referral programs
• Accessible office sites -- BGC, Alabang and Eastwood

As an Employee Relations Lead, You'll Take Charge Of:

Employee Engagement & Retention

• Works together with the HR Employee Experience and Operations team to manage attrition and implement initiatives to promote retention and produce happy employees – Events, rewards, Health and Wellness
• Facilitates retention initiatives such as but not limited to: FGD, One on One Counselling, Coaching, Coffee One on Ones
• Employee Retention initiatives – FGDs, One on One, Breakfast with leaders, coffee breaks, etc.
• Conducts Exit Interview for separated employees and present to the management for deep dive analysis and action planning
• Works on the surveys to determine employee's engagement and well being
• Assess survey results and initiates action planning with the Management/senior management team
• Cross functional/inter-departmental review in attrition

Employee Relations & Issue Resolution

• Evaluates employee relation and work-related problems and works closely with the Operations Management to determine appropriate action to resolving employee issues, concerns, and grievances
• Advises managers and other staff on sensitive workforce relations matters, including corrective action procedures and service performance issues; advises and assists managers in identifying workforce relations issues and determining appropriate course of action
• Facilitates on-going communication and working relationships with members of the different departments
• Maintaining client relationship by continuous communication and constant feedback

Disciplinary & Policy Administration

• Ensures fair and proper handling of all disciplinary and administrative proceedings
• Facilitate timely implementation of disciplinary action process
• Facilitates the end-to-end processing of disciplinary cases - Drafts and Issues Notices for Corrective action
• Facilitate administrative investigations whether due process is consistently observed all the time
• Confronts unethical behavior and acts on deviations to standards and indiscretions appropriately and in a timely manner
• Supports administration of HR polices, processes and procedures

Legal & Compliance

• Laises with government/labor agencies and ensures compliance with all legal/regulatory policies and requirements – DOLE, NLRC, etc.
• Attend meetings and conferences relevant to employee disputes in DOLE/NLRC, etc.

HR Admin, Compensation and Benefits, Engagement:

• Tickets and Database Management – ER and EE cases
• Assist in administrative HR functions, if needed
• Other Adhoc HR tasks

You're a Great Match if You Have:

• 4+ years of required experience in Employee Relations in a BPO setting.
• At least 3 years of experience as a Lead.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Ability to work effectively both independently and as part of a team.
• People-oriented and results-driven
• Willing to work fulltime On-site during the dayshift.
• Flexible work location - BGC/ Alabang/ Eastwood.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• BPO/Offshoring/Outsourcing: 3 years (Preferred)
• Employee Relations: 4 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person