TSR for Australian Account I Morning Shift
18 hours ago
Responsibilities
· Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone
· Diagnose and escalate faults
· Provide excellent customer service
Job Requirements:
· 6-12 months Telecommunications BPO/Call Center Experience is preferred.
· Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable.
· 2 years' worth of units/subjects in Computer Science, Computer Engineering or relevant discipline is an advantage.
· Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
· Excellent customer service attitude
· Friendly, positive manner and great at establishing rapport with customers
· Above average English communication skills; Proficiency in English verbal and written skills is a must
· Process-oriented with attention to detail
· Positive attitude and willingness to learn and develop new skills
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Work Location: In person
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