Technical Support Representative

2 days ago

Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱25,000 - ₱60,000 per year

Technical Support Representative (Entry Level)

Location: 3rd Floor, Plaza Victoria Building, Sto. Domingo, Angeles City, Pampanga

Employment Type: Full-Time | Office-Based | Day Shift | Monday to Friday

Start Date: ASAP

Job Summary:

We are looking for a Technical Support Representative (TSR) with hands-on experience in Odoo ERP to provide high-quality technical assistance to our clients. The ideal candidate will handle support tickets, troubleshoot functional and technical issues, and ensure timely resolutions while maintaining excellent customer service standards.

Key Responsibilities:

  • Provide first-level technical support for Odoo ERP users via phone, email, or chat.
  • Troubleshoot and resolve issues across various Odoo modules (Sales, Inventory, Accounting, HR, CRM, etc.).
  • Assist clients with system configurations, updates, and user access.
  • Escalate complex technical issues to higher-level support or development teams.
  • Document all interactions, issues, and resolutions in the ticketing system.
  • Collaborate with internal teams to improve support processes and product knowledge.
  • Ensure high levels of customer satisfaction through professional and proactive communication.

Qualifications & Requirements:

  • At least 1 year of experience as a Technical Support Representative in a BPO setting.
  • Solid understanding of Odoo modules, database structure, and basic customization. (preferred but not required)
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong verbal and written English communication skills.
  • Customer-oriented, with the ability to convey technical information clearly and professionally.
  • Proficient in using ticketing systems
  • Willing to work on-site
  • Available to start immediately.

Why Join AODESK:

  • Work with a global Odoo implementation partner serving international clients.
  • Professional growth and training opportunities in ERP systems.
  • Collaborative and supportive team environment.
  • Fixed day shift schedule

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • Are you willing to work onsite? (YES/ NO)
  • How soon can you start?
  • What's your expected monthly rate?

Experience:

  • Technical Support Representative: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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