Telesales Officer

4 days ago

Pasig, National Capital Region, Philippines Tonik Full time ₱104,000 - ₱130,878 per year

The
Telesales Officer / Team Lead
plays a dual role in driving customer acquisition and revenue growth while also leading and coaching a telesales team. This position requires strong individual sales capability alongside leadership skills to ensure both personal and team sales targets are met. You will actively engage with prospective and existing customers to promote Tonik's suite of financial products, while fostering a high-performance telesales culture.

Key Responsibilities

  • Conduct outbound and inbound calls to promote Tonik's financial products and services.
  • Achieve and exceed daily, weekly, and monthly individual and team sales targets.
  • Provide accurate product knowledge and guidance to customers, ensuring excellent customer experience.
  • Supervise, coach, and mentor telesales team members to consistently meet goals and KPIs.
  • Monitor performance metrics, provide regular feedback, and implement performance improvement strategies.
  • Drive telesales campaigns and initiatives aligned with Tonik's overall business objectives.
  • Manage customer queries effectively and maintain positive relationships.
  • Ensure accurate and timely updates in CRM systems for leads, call logs, and sales data.
  • Prepare and present sales reports to management on individual and team performance.

Qualifications & Skills

  • Bachelor's degree in Business, Marketing, or a related field (preferred).
  • 3–5 years of experience in telesales, telemarketing, or customer service, preferably in banking or fintech.
  • At least 1–2 years of team leadership or supervisory experience.
  • Proven track record of achieving and exceeding sales targets.
  • Strong communication, persuasion, and negotiation skills.
  • Leadership ability with a passion for coaching and motivating teams.
  • Resilient, goal-oriented, and able to thrive in a fast-paced, innovative environment.
  • Analytical mindset with the ability to use data to drive decisions and improve performance.

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