Medical Receptionist

1 day ago


Paranaque City, Calabarzon, Philippines We Hope Medical Clinic Full time ₱400,000 - ₱800,000 per year

1. Patient Reception & Front Desk Management

Greet patients and visitors with professionalism, empathy, and discretion.

Ensure a calm and welcoming environment, especially for patients undergoing cancer treatment

Manage patient check-ins and direct them to appropriate departments or personnel.

2. Appointment Scheduling & Coordination

Schedule, confirm, and manage patient appointments using clinic software or manual logs.

Coordinate with oncologists, nurses, and diagnostic teams to ensure timely patient flow

Handle cancellations and rescheduling with sensitivity to patient needs.

3. Communication & Call Handling

Answer incoming calls, respond to inquiries, and route calls to appropriate staff.

Provide clear and compassionate communication, especially for patients seeking urgent care or follow-ups

4. Records & Documentation

Maintain and update patient records using Electronic Health Record (EHR) systems.

Ensure confidentiality and compliance with the Data Privacy Act of 2012

Assist patients in completing forms and ensure accurate documentation of medical history and treatment schedules.

5. Billing & Insurance Processing

Verify insurance coverage and assist patients with PhilHealth, HMO, and private insurance claims.

Collect payments, issue receipts, and reconcile daily transactions

Coordinate with billing staff to ensure accurate and timely processing of charges.

6. Coordination with Medical Staff

Relay patient concerns and updates to doctors, nurses, and other clinical staff.

Assist in preparing charts and documentation for consultations and procedures

7. Administrative Support

Manage office supplies, maintain cleanliness of the reception area, and ensure availability of patient forms and brochures.

Handle mail, faxes, and other clerical tasks to support clinic operations

8. Patient Experience & Support

Provide emotional support and guidance to patients and families, especially during stressful visits.

Help patients navigate the facility and understand treatment schedules and procedures

9. Compliance & Professionalism

Uphold clinic policies and procedures, including infection control and patient confidentiality.

Maintain a professional demeanor and appearance at all times



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