Spanish Bilingual Medical Receptionist

14 hours ago

Paranaque City, Calabarzon, Philippines BruntWork Full time $70,000 - $120,000 per year

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Variable schedule including evenings and weekends (offices open 8 AM - 7 PM Mon-Wed, 9 AM - 6 PM Fri, 9 AM - 7 PM Sat-Sun)
*Schedule TBD but anywhere between 8 AM to 7 PM with 1 hour unpaid break - (Potentially reporting 1 weekend)
Client Timezone: NJ, EST
Responsibilities
  • Answer incoming phone calls /text messages/emails from patients and families in both English and Spanish
  • Schedule, confirm, and manage patient appointments across multiple office locations
  • Help with prior authorizations, refill of medications, and recall of patients 
  • Handle appointment confirmations and follow-up calls with Spanish-speaking patients
  • Provide customer service and support to a large Medicaid population
  • Work evening shifts and weekends as part of the practice's extended hours
  • Maintain professional communication standards in both languages
  • Work on camera via Zoom during all working hours for team accountability
Scope
  • Full-time position working 40 hours per week
  • Remote work using client's dedicated computers and VoIP phone systems
  • Work monitored through productivity tracking and call volume metrics
  • Must maintain professional appearance during video monitoring
  • Primarily sourced from Colombia or other Spanish-speaking Latin American countries
Requirements
  • Native or near-native fluency in both English and Spanish (speaking, reading, writing)
  • Strong grammatical skills in both languages with professional communication abilities
  • Experience with medical office procedures and appointment scheduling preferred
  • Comfortable working evening shifts and weekends as needed
  • Commitment to long-term employment relationship
  • Comfortable working on camera via Zoom during all work hours
  • HIPAA compliance knowledge and willingness to complete training
  • Reliable high-speed internet with backup connection available
  • Professional home office environment suitable for patient interactions
Benefits Independent Contractor Perks:
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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