Spanish Bilingual Medical Receptionist
4 days ago
This is a remote position.
Job HighlightsContract: Independent Contractor
Schedule: Variable schedule including evenings and weekends (offices open 8 AM - 7 PM Mon-Wed, 9 AM - 6 PM Fri, 9 AM - 7 PM Sat-Sun)
*Schedule TBD but anywhere between 8 AM to 7 PM with 1 hour unpaid break - (Potentially reporting 1 weekend)
Client Timezone: NJ, EST
Responsibilities
- Answer incoming phone calls /text messages/emails from patients and families in both English and Spanish
- Schedule, confirm, and manage patient appointments across multiple office locations
- Help with prior authorizations, refill of medications, and recall of patients
- Handle appointment confirmations and follow-up calls with Spanish-speaking patients
- Provide customer service and support to a large Medicaid population
- Work evening shifts and weekends as part of the practice's extended hours
- Maintain professional communication standards in both languages
- Work on camera via Zoom during all working hours for team accountability
- Full-time position working 40 hours per week
- Remote work using client's dedicated computers and VoIP phone systems
- Work monitored through productivity tracking and call volume metrics
- Must maintain professional appearance during video monitoring
- Primarily sourced from Colombia or other Spanish-speaking Latin American countries
- Native or near-native fluency in both English and Spanish (speaking, reading, writing)
- Strong grammatical skills in both languages with professional communication abilities
- Experience with medical office procedures and appointment scheduling preferred
- Comfortable working evening shifts and weekends as needed
- Commitment to long-term employment relationship
- Comfortable working on camera via Zoom during all work hours
- HIPAA compliance knowledge and willingness to complete training
- Reliable high-speed internet with backup connection available
- Professional home office environment suitable for patient interactions
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_27212_JOB
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