BPO - Patient Service Coordinator (Hybrid Setup)

2 days ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱50,000 - ₱100,000 per year

BPO - Patient Service Coordinator (Hybrid Setup)Join to apply for the BPO - Patient Service Coordinator (Hybrid Setup) role at Unity CommunicationsBPO - Patient Service Coordinator (Hybrid Setup)3 days ago Be among the first 25 applicants

Join to apply for the BPO - Patient Service Coordinator (Hybrid Setup) role at Unity CommunicationsSome jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both Golden Retriever and Virgo energy to the table approachable but organized.

In this role, you'll schedule appointments like Beyonces manager, answer patient questions with grace like a Miss Universe candidate, and handle last-minute changes like the diva you are. Think of it as being a human Waze for patients, guiding them where they need to go, go, go Ready to be the hero patients rely on?

Apply today How You Spend

Your Eight HoursContribute to a positive work environment by collaborating with healthcare team members and effectively communicating patient care information

Prepare and maintain daily appointment templates and patient records

Arrange and manage patient referrals

Perform patient check-in and check-out functions with accuracy and professionalism

Obtain and input accurate scheduling and registration data

Coordinate patient flow efficiently, ensuring timeliness and adherence to priority standards

Identify and communicate issues that might result in service delays or denials

Manage appointment add-ons, reschedules, and cancellations in accordance with facility protocols

What You Must PossessHigh school diploma (or higher)At least one year of telephonic or in-person customer service experience handling moderate to complex transactions

At least one year of healthcare experience, with familiarity in medical terminology and behavioral health.Proficiency with computer systems, including the ability to navigate between screens using a keyboard and mouse

Experience working in a physician's office, provider setting, or medical office

Knowledge of electronic medical record (EMR) systems and practice management systems

Comfort in working with various types of technology

Ability to provide a suitable home workspace with broadband internet access

Ability to perform all essential job duties satisfactorily

What You Shall ReceiveHMO coverage with two free dependents upon regularizationVL/SL credits upon regularization

Friendly and supportive work culture13th-month pay and other Philippine-government-mandated benefits

Non-taxable allowances

Pay increases, performance bonuses, birthday gifts, and many more

What You Should ConsiderFull-time position

Monday to Friday, night shift

Hybrid work setup with on-site training

Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.Seniority level

Seniority levelAssociateEmployment type

Employment type

Full-time

Job function

Job function

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