Receptionist

4 days ago

Bacolod City, Western Visayas, Philippines Helen's Project Full time ₱150,000 - ₱250,000 per year

Job Title: Mental Health Receptionist

Job Summary:

We are seeking a highly organized and compassionate Mental Health Receptionist to serve as the first point of contact for clients. This role is essential in ensuring smooth clinic operations by managing therapist schedules, coordinating client appointments, and providing excellent customer service in a mental health setting.

Key Responsibilities:

  • Greet clients warmly and provide a welcoming, professional environment.
  • Manage therapists' calendars, including scheduling, rescheduling, and confirming client appointments.
  • Answer phone calls, respond to emails, and handle general inquiries promptly and professionally.
  • Maintain accurate client records, intake forms, and appointment logs.
  • Assist with billing and insurance verification as needed.
  • Coordinate with therapists and administrative staff to optimize daily schedules and reduce conflicts.
  • Provide reminders to clients about upcoming sessions and clinic policies.
  • Uphold client confidentiality in accordance with HIPAA regulations.
  • Support other administrative tasks to ensure efficient clinic operations.

Qualifications:

  • High school diploma or equivalent; associate's degree preferred.
  • Previous experience in a medical or mental health office is a plus.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in scheduling software and Microsoft Office Suite.
  • Ability to multitask and adapt to a fast-paced environment.
  • Knowledge of mental health terminology and HIPAA guidelines is desirable.

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