Customer Service Admin
5 days ago
I. JOB SUMMARY
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints.
II. DUTIES AND RESPONSIBILITIES
- Maintaining a positive and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, application, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representative.
- Ensure customer satisfaction and provide professional customer support.
III. QUALIFICATIONS
- Candidate must possess at least a Bachelor's/College degree of any field.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent organizational, presentation, and time management skills.
- Excellent people management skills.
- The ability to stay calm when customers are stressed and upset.
- Comfortable using computer.
- Experience working with customer support.
- Strong analytical, planning, and problem-solving skills.
- Tactful and discrete when dealing with people and confidential information.
- Must have at least two (2) years of related work experience.
Job Type: Full-time
Benefits:
- Additional leave
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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