Customer Service Admin

5 days ago

Ortigas Post Office, Philippines House of Franchise Pvt. Ltd. Full time ₱400,000 - ₱600,000 per year

I. JOB SUMMARY

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints.

II. DUTIES AND RESPONSIBILITIES

  • Maintaining a positive and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, application, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representative.
  • Ensure customer satisfaction and provide professional customer support.

III. QUALIFICATIONS

  • Candidate must possess at least a Bachelor's/College degree of any field.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Excellent organizational, presentation, and time management skills.
  • Excellent people management skills.
  • The ability to stay calm when customers are stressed and upset.
  • Comfortable using computer.
  • Experience working with customer support.
  • Strong analytical, planning, and problem-solving skills.
  • Tactful and discrete when dealing with people and confidential information.
  • Must have at least two (2) years of related work experience.

Job Type: Full-time

Benefits:

  • Additional leave
  • Employee discount
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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