Customer Service Representative

UpraisIT is Looking for CUSTOMER SERVICE REP - (DENTAL COORDINATOR)

• Rate: Php 25,000 – Php 28,000/monthly salary
• Location: Ortigas (Hybrid set-up)
• Working Arrangement:
• Monday to Friday (Australia Operation Hours, ONSITE)
• 3 days Onsite / 2 days WFH in a week,
• Training: PURE ONSITE
• Work Schedule: 6:00am – 3:00pm / 7:00am – 4:00pm (Manila Time)
• Reports to: Branch Manager / Head Dentist

ROLE OVERVIEW:

We are seeking a detail-oriented and patient-focused CSO - Dental Coordinator VA to support our dental operations for Australian clients. This role involves coordinating treatment plans, managing patient communication, maintaining accurate records, and ensuring seamless administrative support. The ideal candidate will have strong communication skills, a solid understanding of dental procedures, and the ability to deliver excellent patient service in a fast-paced environment.

JOB RESPONSIBILITIES:

• Schedule and coordinate dental treatments, appointments, and follow-up visits efficiently.
• Serve as the main point of contact for patients regarding their treatment plans and procedures.
• Communicate treatment details clearly and address patient inquiries in a timely and professional manner.
• Manage and update patient schedules, confirm appointments, and assist with rescheduling or cancellations.
• Coordinate with dental professionals to ensure a smooth workflow and optimal resource allocation.
• Maintain and update electronic patient records and treatment plans using dental practice management software or EHR systems.
• Ensure compliance with patient privacy regulations and data confidentiality standards.
• Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
• Assist patients with understanding financial obligations and coordinate with billing departments for claims processing.
• Collaborate with the dental office team to ensure excellent patient care and administrative efficiency.
• Stay updated with industry standards, insurance policies, and virtual coordination procedures.

JOB REQUIREMENTS

• Graduate of any healthcare-related course; Dentistry graduate preferred.
• At least 1 year of experience in a dental or healthcare setting.
• Strong knowledge of dental procedures and ability to educate patients effectively.
• Familiarity with dental practice management software and EHR systems.
• Excellent verbal and written communication skills.
• Exceptional customer service and patient-care orientation.
• Strong critical thinking, organizational, and multitasking skills.
• Typing speed of at least 45 words per minute preferred.
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and general computer applications.
• Ability to adapt to new technologies, virtual communication tools, and workflow systems.
• Professional, empathetic, and detail-oriented with a commitment to maintaining confidentiality.

WHY CHOOSE US?

• Starting pay is PHP 25,000 to 28,000 packages.
• A dynamic and fast-paced work environment with opportunities for growth and development.
• A supportive and collegial team of experienced professionals.
• Collaborative working environment. Strong communication and teamwork.
• Career progression
• Bonus and salary increment
• HMO and other amazing perks await

Job Types: Full-time, Permanent

Pay: Php25, Php28,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• This role offers Hybrid Set-up at Ortigas (3days onsite, 2 days WFH in a week), are you comfortable with this set up?

Experience:

• Dental : 1 year (Preferred)
• CSR: 1 year (Required)
• Admin: 1 year (Preferred)

Work Location: In person