Customer Service Coordinator
1 day ago
Keep Our Service Running Smoothly
What You'll Do:
- Respond promptly to client inquiries via Facebook, phone, and email
- Provide technical assistance to clients, end users, and internal teams
- Coordinate repairs and technical issues with the Service Center
- Manage warranty and unit replacement requests
- Support clients with spare parts purchases and quotations
- Schedule and dispatch service technicians for repair assignments
- Handle payment processing for services rendered
- Prepare accurate job orders and service reports
- Submit weekly/monthly external service activity reports
- Assist with internal processing forms during cutoff periods
What You Bring:
- Bachelor's degree in Engineering, Business Admin, or related field (preferred)
- At least 5 years of experience in service coordination, technical support, or related role
- Solid understanding of electrical equipment/generators is a strong advantage
- Excellent communication and interpersonal skills
- Strong multitasking and time management abilities
- Highly organized with strong attention to detail
- Customer service and support experience preferred
Interested applicants may send their application to -
Please put the position you're applying for (Service Coordinator) in the subject line.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
Work Location: In person
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