Customer Service Representative

3 days ago

Ortigas Post Office P, Philippines iSWerk Full time ₱480,000 - ₱600,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will support students, parents, and educational partners by delivering exceptional service and fostering long-term relationships. You will handle both inbound and outbound communication, assist with enrollment and service inquiries, and work to retain and grow our customer base. Using tools like Zendesk, you will manage support tickets, track customer interactions, and ensure a smooth, positive experience for every client.

You will provide the best service to our partner brands by performing these tasks:

  • Serve as the first point of contact for customers through phone, email, and chat support.
  • Handle inbound inquiries and conduct outbound follow-ups to support customer needs and retention efforts.
  • Promote educational programs and services, assist with enrollment, and identify upselling opportunities.
  • Manage customer tickets and communications through Zendesk, ensuring timely and thorough resolution.
  • Work to retain existing customers by identifying issues early, providing solutions, and offering added value.
  • Collaborate with internal teams to ensure customer feedback informs service improvements.
  • Maintain accurate records of customer interactions and transactions.
  • Support customer onboarding and help guide students through program processes.
  • Participate in ongoing training to stay up to date on company offerings and best practices.

Who are we looking for?

  • Previous experience in customer service, retention, or sales, preferably in the academic or educational industry.
  • Proficiency with Zendesk or similar customer service platforms.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A customer-first mindset with a proactive approach to solving problems.
  • Bachelor's degree preferred but not required, depending on experience.

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Ortigas Post Office 1605 P00: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 3 years (Required)
  • Customer retention: 3 years (Required)
  • Salesforce: 3 years (Required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Ortigas Post Office, Philippines Financial Rescue LLC Full time ₱288,000 - ₱360,000 per year

    Are you passionate about providing exceptional customer service over the phone? Do you thrive in a dynamic environment and enjoy helping clients resolve their challenges? We are hiring 10 Customer Service Representatives who are ready to start ASAP. If you enjoy speaking directly with customers, we want to hear from youKey Responsibilities:Handle inbound and...

  • Customer Service Representative

    1 week ago

    Quezon City Central Post Office, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱15,000 - ₱30,000 per year

    Job Description:As a Customer Service Representative for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases,...

  • Customer Service Representative

    1 week ago

    Ortigas Post Office P, Philippines Annapolis Finance Inc. Full time ₱180,000 - ₱300,000 per year

    Answering customer questions, providing information, and addressing concernsEnsuring customer satisfactionEstablishing rapport with customers, understanding their needs and building long term relationshipsJob Type: Full-timeBenefits:Paid trainingLanguage:English (Preferred)Work Location: In person

  • Customer Service Representative

    1 day ago

    Ortigas, Philippines Richland United Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    We are looking for a Customer Service Representative (CSR) who will serve as the front line of communication between the company and its clients. The ideal candidate is customer-focused, detail-oriented, and passionate about providing excellent service.Job Type: Full-timeWork Location: In person

  • Customer Service Representative

    1 week ago

    Ortigas, Philippines Comrise Full time ₱288,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...

  • Customer Service Representative

    3 days ago

    Ortigas, Philippines Comrise Full time ₱264,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-Onsite & WAHJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring...

  • Customer Service Representative

    1 week ago

    Ortigas, Philippines One Luna Full time ₱17,000 - ₱21,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative (Chat Support) Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of...

  • Customer Service Representative

    3 days ago

    Pasig Central Post Office, Philippines GDV Business Services Co. Full time ₱240,000 - ₱360,000 per year

    Job Title: Customer Service RepresentativeLocation: BridgetowneType: Full-TimeAbout the Role:JYG Business Services Co. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to develop their customer service skills. No prior experience is required,...

  • Customer Service Representative

    1 week ago

    San Juan Central Post Office P, Philippines GOLDTECH INTERNATIONAL DISTRIBUTORS INC. Full time ₱216,070 - ₱216,816 per year

    Job Summary:We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate about helping...

  • Customer Service Representative

    1 week ago

    Mandaluyong Central Post Office, Philippines Global Strategic Business Process Solutions Full time ₱150,000 - ₱250,000 per year

    We are hiring for experienced Customer Service Representatives to join our teamQualifications:Proven customer service experience in both voice and non-voice support, preferably in a BPO or contact centerExcellent communication skills, both verbal and writtenStrong typing skills and familiarity with chat or email platformsEffective time management and...