Customer Service Associate

Customer Service Associate - Job Posting

Location: Pasig City, Philippines

Job Type: Full-time, Office-based

About the Role

We are looking for a dedicated Customer Service Associate to support our operations in product management, logistics coordination, client communication, and administrative tasks. This role combines customer service with office administration, requiring strong organizational skills, attention to detail, and proactive communication with both internal teams and external clients.

Key Responsibilities

· Product & Inventory Management:

- Check and record production dates of incoming goods.

- Ensure strict implementation of the FIFO principle.- Provide advance notice for products with less than one (1) year shelf life.

· Order & Delivery Coordination:

- Verify order details (quantity, model, specifications) match outgoing goods.

- Arrange transport for deliveries, confirming schedule and location with the recipient before dispatch.

· Accounts Receivable Follow-up:

- Monitor all receivables, coordinate with clients on payment schedules and methods.

- Maintain accurate follow-up records.

- Submit weekly (every Friday) or urgent reports to the company via email.

· Sample Client Communication:

- Maintain contact with clients who receive product samples.

- Track client requirements and sample return schedules.

- Prepare follow-up reports weekly or as needed.

· Product Quality Issue Handling:

- Address product quality concerns reported by clients.

- Arrange replacement for defective items confirmed as product-related issues.

- Document all quality concerns with clear photos or videos.- Report issues weekly via table format.

· Client Relationship Management:

- Contact every existing client at least once per month.

- Record and report on satisfaction, complaints, suggestions, service performance, and client's current operations.

- Maintain positive communication, assist with product issues, and provide feedback to the company.

· Administrative & Cross-functional Support:

- Support daily tasks as assigned by the Administration or E-commerce Manager.

- Handle office clerical responsibilities.

- Enjoy 1% commission from first closed deal with new clients sourced via online sales.

· Other Duties:

- Follow instructions from management and complete other reasonable tasks.

Qualifications

· Bachelor's degree in Business, Administration, Logistics, or related field preferred.

· At least 1–2 years of relevant work experience in customer service, logistics, or admin role.

· Strong organizational skills and attention to detail.

· Excellent verbal and written communication skills in English.

· Proficient in Microsoft Office (Excel, Word, Outlook).

· Ability to work independently and as part of a team.

· Strong problem-solving and client-handling skills.

Compensation & Benefits

· Monthly Basic Salary: PHP 16,704

· Daily Work Allowance: PHP 120

· Commission of 1% of the first closed transaction amount from new clients sourced via online sales.

· w/ mandatory government benefits (SSS, PhilHealth, Pag-IBIG).

· Paid leave and holiday benefits as mandated by law.

Work Schedule

Full-time, Office-based

Monday to Friday (occasional weekend availability depending on business needs)

How to Apply

Interested applicants may submit their Indeed application with a resume/CV

or please kindly send CV to Shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: Php16, Php19,390.00 per month

Benefits:

• Company Christmas gift
• Free parking
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Pasig Central Post Office 1660 P00: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• admin: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig Central Post Office 1660 P00 (Required)

Work Location: In person