Operations Coordinator

3 days ago

Makati City, National Capital Region, Philippines GET Phils. Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary

Operations Associate would be responsible for managing various rider and driver concerns. Transactions can be related to route, membership, schedule and all other matters pertaining to the operations.

Responsibilities:

  • Provides general administrative assistance to the Operations Department which includes documentations, route management, departmental communication and coordination, payment or CA requests, creating of reports and other ad hoc tasks that may be required
  • Handles customer service related concerns of riders/Organization Members that may involve general service inquiries, payment disputes, membership query, complaints, etc.
  • Ensures rider inbound inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

Qualifications:

  • Candidate must possess at least a Bachelor's Degree Major in Marketing, Business or similar.
  • At least 1 year experience
  • Strong analytical and critical thinking skills.
  • Excellent customer service skills.
  • Ability to diagnose problems and find solutions.
  • Strong degree of diplomacy and the ability to work with a range of different people.
  • Good oral and written communication skills

Job Type: Full-time

Work Location: In person

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