Admin and Operations Supervisor

1 day ago

Makati City, National Capital Region, Philippines All Asian Countertrade, Inc. Full time ₱800,000 - ₱1,200,000 per year

The Admin and Operations Supervisor manages the day-to-day administrative tasks and operational activities of our e-commerce business. This role requires experience with SAP for managing business processes, strong leadership skills to guide the team and meticulous attention to detail for seamless operations.

KEY RESPONSIBILITIES:

  • Supervise and coordinate daily administrative and operational activities, ensuring seamless order processing, inventory management, and customer service.

  • Utilize SAP to manage and streamline procurement, inventory and financial transactions.

  • Lead, coach, and motivate the operations and admin team to achieve performance targets and maintain high service standards.

  • Monitor team attendance, productivity and performance; conduct regular briefings and provide constructive feedback.

  • Assist in developing, implementing, and improving operational policies and procedures to increase efficiency.

  • Handle escalations and resolve operational issues promptly to maintain customer satisfaction.

  • Prepare accurate and timely reports on operations, inventory, and team performance for management review.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Collaborate with other departments such as sales, customer service, marketing, and logistics to support business objectives.

  • Manage vendor relationships and coordinate with suppliers to ensure timely delivery of goods.

  • Manage driver remittances and payments

  • Create daily reports for management.

  • Support budgeting, forecasting, and inventory planning activities.

  • Maintain a detail-oriented approach to all tasks, ensuring accuracy and completeness of data and documentation.

QUALIFICATIONS:

  • Bachelor's Degree in Business Administration, Operations Management or related field.

  • Minimum of 2 years experience in operations or administrative supervision, preferably in e-commerce, logistics or retail.

  • Proven experience using SAP for business process management is required.

  • Strong leadership skills with the ability to manage, motivate, and develop a team.

  • Detail-oriented with excellent organizational and problem-solving skills.

  • Excellent communication skills, both written and verbal.

  • Ability to handle multiple tasks and work under pressure in a fast-paced startup environment.

  • Knowledge of e-commerce operations and customer service best practices is an advantage.

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